Destiny Manage
Run client care plans under your own brand.
10 followers
Run client care plans under your own brand.
10 followers
Destiny Manage helps WordPress design and development agencies manage their client care plans. Provide white-label portals, track SLA times on support requests, run scheduled updates with auto-rollback, and generate AI-summarised monthly reports.
One thing that would be super useful is a built-in way for clients to approve update windows directly from the portal, so the team doesn't have to chase confirmation emails before pushing scheduled changes.
@barangm2r really like this one. Chasing email confirmations is exactly the friction the portal should remove.
We already do client sign-off on agreements, so extending that to one click approval of an update window, with the confirmation logged against the account, feels like a natural fit. I'll add it to our list, much appreciated for the idea.
Would love to see a built-in client communication log so the agency team can see all emails, tickets, and notes tied to a project in one timeline. Right now support history lives in different places, and when a new team member picks up an account they have to dig around to catch up.
@abantalasvqx0 thanks for the thoughtful feedback, this is exactly the kind of thing we want to get right.
Some of this already exists today. Every client has their own change requests, and each request keeps its full history of comments and attachments together, so the conversation around a piece of work stays in one place instead of scattered across inboxes.
You can view it two ways: the main dashboard shows requests across all your clients, and opening a specific client shows just that client's requests and the communication tied to them.
So a new team member can open an account and catch up on its history in context.
What you're describing goes a step further, one timeline that also pulls in emails and internal notes alongside those requests, so there's a single place to get up to speed. I think that's a great idea, and it's something we'd love to build. I'll add it to the list.
Really appreciate you taking the time to share this.
honestly this looks really solid for agencies juggling tons of client sites. one thing that would be super helpful is letting clients rate or comment on the monthly AI reports directly in the portal, kind of like a feedback loop so you know what they actually care about and can adjust the summaries over time
@dnegayretztem thank you for the comment. That's actually really good way to capture from the clients what they would like to see in their reports, and what mostly matters for them.