CXInfinity

Digital Omnichannel Customer Engagement Platform

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Digital Omnichannel Customer Engagement Platform

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Atlassian LoomHit record, hand off to AI

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CXInfinity is a contact center solution provider for omnichannel engagement. We intend to create software that equips businesses to engage with their customers in real-time, when and where it matters the most. Our solutions are designed for all size businesses, from enterprise to startups, and all industries, including Credit Unions and banks, insurance, e-commerce, and more. We believe our single box setup with powerful integration can elevate agent and customer experience to the next level. To understand and manage customer relationships, CXInfinity allows businesses to engage with customers across digital channels in real-time. Our proactive engagement approach enables companies to create a personalized web experience for every visitor because more satisfied customers mean more leads. We believe agents should focus on creating exceptional experiences and so have a dedicated agent workspace with a single screen and integrated view of all channels and customer details. Moreover, we equip agents with a built-in Knowledge Base and Case Management tools to make every conversation count. Our intelligent routing system helps the right skilled agent to handle the conversation to ensure instant and quality resolution. And then we have smart bots to handle level 1 queries of customers leaving agents to focus on more complex issues. But, this is not all; there’s a lot more CXInfinity has for its customers to simplify the life of their customers. Visit the website.

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6yr ago

CXInfinity is an outstanding contact centre solution that every business must integrate. I was surprised by the rate at which it has increased our customer engagement. It’s an omnichannel platform and allows you to reply customers instantly on any channel thereby improving real-time communication between you and your customers.The seamless handling of all conversations across channels without switching screen or losing conversation context. It further helps us to present our brand as a proactive service provider.

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6yr ago

Overall performance of CXInfinity is outstanding. I used this contact center solution from the last two years and I am fully satisfied with it's features, functionality and performance. It's customer engagement tool is really good. It's very easy to use and the live chat function is also very great which they provide.

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5yr ago

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6yr ago

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5yr ago