CraftCX

Observability & Intelligence tooling for AI Support Agents

4 followers

Observability & Intelligence tooling for AI Support Agents

4 followers

Understand every conversation your AI support agent handled, identify recurring customer issues, and review the evidence behind every finding with CraftCX.

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Launch tags:Productivity•Artificial Intelligence

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CraftCX helps teams understand their AI support and what their customers need. It reviews support conversations to measure quality, find recurring issues, uncover insights, and show where to improve. Support conversations tell you more than how many tickets were closed. They show where customers get stuck, what they ask for, and whether they get the help they need. We built CraftCX to make that information useful. It works alongside your helpdesk and AI agents, connecting quality scores and recurring issues to the conversations behind them. Your team can see what happened and decide what to improve.

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2mo ago

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