Most chat tools I looked at charge per resolution, so a store pays more the better the bot performs. That pricing never sat right with me. Chatrevia has flat monthly plans with a set AI allowance and no automatic overage charges. When the allowance runs out, AI answers pause and contact capture keeps working. The second problem was trust. Store owners worry a bot will invent a return policy, so the assistant answers only from knowledge you've reviewed and published (pages, documents, FAQs). When it has no answer, it offers a way to reach your team instead of guessing. My thinking changed most around handoff. I started with AI answering and humans cleaning up afterward, then realized the real friction is the moment a person joins and the shopper has to repeat everything. So the shared inbox keeps the conversation, notes, and sources together, and a teammate picks up where the AI stopped. Last came a private playground, so you can test real questions against your own knowledge before installing the embed script. I built this from what's on the site, so the "my thinking changed" paragraph is the part to check. If the real turning point was something else (a specific store you worked with, a feature you cut), swap it in, because a concrete story will read better than my reconstruction.

Chatrevia

Every shopper answered.

Every shopper answered.