Arrivé PMS for Independent Hotels: Run your hotel and take direct bookings Zero OTA commission

I've spent the last 7 years running hotels. Night audits at 3am, angry Booking.com emails, explaining to owners why 18% of every reservation just evaporated. The software we used was either bloated enterprise stuff priced for chains, or duct-taped spreadsheets held together with prayer. So I built Arrivé. It's a full PMS with a direct booking engine baked in. Reservations, guest profiles, housekeeping, rate management, night audit, group bookings, automated comms, Stripe payments. One dashboard, one flat fee starting at £79/month, zero commission on direct bookings. What makes it different: I'm not a SaaS founder who parachuted into hospitality. I've done the job. Every screen is shaped by something that genuinely annoyed me at a front desk. Would love your feedback, especially from anyone who's run or worked in independent hotels. What did I get right? What's missing? Roast away. Cheers, Brian