Wonderment

Congrats Jess and the team! This is a much needed product to close the loop between when customers buy and when items are delivered.

I was able to get a demo of Wonderment from Jess and Brian and I was really impressed! I work with DTC brands on a daily basis and often the biggest driver of support debt is customers calling in because they haven't received their order yet. Wonderment solves this problem. I especially like that they are closely integrated with Klaviyo. Stand-up team, best-in class product, and they're solving a problem that will measurably improve your business. would highly recommend Wonderment. Congrats to Jess, Brian and team....keep up the amazing work!

Hey! I’m Jess. I’m excited to announce Wonderment. Shipping delays can destroy a brand’s reputation despite being out of their control. Not knowing when orders will arrive can cause a deluge of “where is my order?!” support tickets for eCommerce stores and even a flood of negative reviews. 😱 We learned that many ecommerce businesses did not have an easy way to track their own orders and use that data to communicate with customers in a way they could control. The Amazon’s of the world had access to this technology, but small brands didn’t. In building Wonderment, our mission became this: to empower every brand to deliver proactive customer service, drastically reducing support tickets while providing a delightfully unexpected post-purchase experience. We do this by giving every Shopify brand: ✅ A dashboard of all their shipments, all in one view ✅ Detailed tracking history for every order ✅ Reporting and alerts as soon as an order is delayed ✅ The #1 Klaviyo integration in the industry to send beautiful order update messages to customers ✅ Plus, integrations with Gorgias, Postscript, Slack, Zapier, and more Best of all, to celebrate our official launch on PH, we now offer a new and improved FREE plan for small businesses as we believe every merchant should have a view into their shipments. Looking forward to your feedback. Thank you!

Incredibly excited to share this! We're here to build wonderful experiences. Smaller shops are struggling to find good insight into their orders and we are here to alleviate that stress. Please send us any feedback. We're always trying to improve 😄

Incredible Wonderment team!!! 👏👏

Congrats to the entire Wonderment team! 🍾 Providing merchants, and their customers, with complete visibility into the shipping lifecycle is essential, especially if you want to provide Amazon-level customer experiences... And the Wonderment platform does just that! Highly recommend checking them out. Also, I ❤️ Boston based companies too :)

Awesome product @jessicameher ! Does it connect to SMS solutions? If so which ones?