the #1 AI platform for analyzing enterprise voice

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#5 Product of the DayApril 12, 2017

The richest data source about customers — their conversations — is the least accessible. Our mission is to provide easy access to customer conversations, and make voice data queryable. Our product analyzes the content of sales and support conversations and generates insights on phrases that maximize successful outcomes.

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DariaMakerHiring@dariaevdo · Cofounder & CEO at VoiceOps
Hello hunters, I’m Daria, the CEO of VoiceOps. We’re part of the YC W17 batch (previously known as Clover Intelligence). Huge thanks @Sama for hunting us! Designed for enterprise sales teams and leveraging a form of AI (natural language processing), we’ve built a product that does in an hour what currently takes sales managers days - understanding what their team is actually saying on the phone. We transcribe, parse, then analyze calls for what behavior is most successful (e.g. how many probing questions to ask on a call, the value of describing benefits vs. features, when to time an upsell or close attempt, etc.). Once we understand what works, we help managers scale that out, improving performance across their entire team. We built VoiceOps because there’s a clear lack of visibility into calls and call data. Every other part of the sales stack (email especially) is already data driven, but sales reps spend most of their time on the phone, so it makes sense that it's the most important activity to optimize. We’d love to hear your feedback and happy to answer any question!
Ryan HooverPro@rrhoover · Founder, Product Hunt
This is a fascinating concept. In college I worked in a call center doing customer support and outbound sales (yes, I was one of those annoying guys). Management tracked our sales, call times, etc. and occasionally listened in on the call to evaluate how well we were doing. We had feedback to improve but it was infrequent and often not very actionable. VoiceOps is brilliant if it works. There's so much money and time being spent on (what you might perceive as old school) telemarketing and phone support. Improving peoples' performance by even 5% would have a major impact. @dariaevdo: How do you evaluate what works and ensure you're providing the right feedback to salespeople? Seems like a hard challenge considering sales isn't about the words you say, but often how you say them. Not a disclaimer: I know this sounds like I'm an investor but I have no stake in VoiceOps. I genuinely find it fascinating. 😊
DariaMakerHiring@dariaevdo · Cofounder & CEO at VoiceOps
@rrhoover Thanks Ryan! Our customers typically have short sales cycles, so the feedback loop for understanding how to properly adjust call behavior is pretty immediate. We're looking at a team's highest and lowest performers (and team averages) across a variety of core skills to understand what is most successful for that company. If your highest performer is asking 7 probing questions on a call and focuses on describing benefits instead of features, that's helpful information that we can share with managers and other sales reps. And you're right, sometimes it isn't about what you say, or even how, but when. We help show why the timing of a specific statement or question (like an upsell or close attempt) can change its effectiveness.
Sebastián León@sebfeed · Builder. Dreamer. Founder @ DataFace 💥
@rrhoover agreed, this is super interesting! Really hoping VoiceOps has a OkCupid style blog, I'd be curious to hear how high level features (i.e. Salesperson gender, accent, etc) affect sales in various industries🤓 (in addition to pitch-related insights)
DariaMakerHiring@dariaevdo · Cofounder & CEO at VoiceOps
@sebfeed @rrhoover we're actually working on that stay tuned 😁
Sebastián León@sebfeed · Builder. Dreamer. Founder @ DataFace 💥
@dariaevdo that's awesome, hmu when you have that 🙌🏽
Sam Beaudin@beaud · Head of Product, Wunder
Website looks great! Excited to give it a spin! Any info on pricing?
Pame Valdés@pamevls · CEO, Beek
Congrats on the launch! This is an amazing product! There's so much money spent in sales optimization over email, and nothing in calls... And alls are way more effective for sales! What has been the biggest challenge while working on this? Best of luck and keep up the good work!
DariaMakerHiring@dariaevdo · Cofounder & CEO at VoiceOps
@pamevls Great question! The biggest challenge is making sure we're analyzing call content in a way that's actionable. There are a handful of other companies attempting to analyze calls, but very few are providing data that's clearly coachable and designed to help show longitudinal performance trends. The other thing we have to keep in mind is that Sales teams operate differently from one company to the next, so the output has to remain flexible while also holding true to a core set of beliefs for what makes a sales team successful.
Ilyas Frenkel@ilyasny · Wunder Capital, Squarespace, Tumblr
Very interesting product!
DariaMakerHiring@dariaevdo · Cofounder & CEO at VoiceOps
@ilyasny Thanks Ilyas!