ViskadesQ

ViskadesQ is a next-generation support ticketing system designed to act as The Absolute Core of customer service operations. 🎯 What Makes ViskadesQ Different? Traditional ticketing systems are glorified inboxes. ViskadesQ is a decision engine. Every ticket flows through intelligent queues, automated rules trigger appropriate responses, SLA timers drive urgency, and teams collaborate in real-time. It's not just tracking tickets—it's orchestrating resolutions. ⚡ Key Features: • Event-Driven Architecture - Every action is logged, auditable, and triggers appropriate workflows • Intelligent Assignment - Round-robin, workload-based, and skill-based routing • SLA Management - Real-time breach detection and automatic escalation • Automation Engine - Custom rules, webhooks, and Power Automate integration • Advanced Reporting - Real-time dashboards and custom analytics • Premium UI - 3-column operational layout with real-time WebSocket updates 🛠️ Built With: • Backend: FastAPI (Python), PostgreSQL, SQLAlchemy • Frontend: React, Vite, Modern CSS • Architecture: Event-driven, fully auditable • Deployment: Docker-ready, production-tested 🏢 About Viskasoft: Founded by Mohd Anas Iqbal Qureshi, Viskasoft builds enterprise-grade software solutions that serve as The Absolute Core of business operations. We believe in creating tools that are: ✓ Operationally focused - Built for real-world workflows ✓ Event-driven - Architected for scale and reliability ✓ User-centric - Designed with attention to UX details ✓ Extensible - Ready to grow with your business 🌟 First Public Release: January 14, 2026 Check out our GitHub repository for full documentation, architecture details, and deployment guides. ViskadesQ. The Absolute Core.