Instantly view your users’ screen from 💬 Intercom, Zendesk…

#3 Product of the DayMay 08, 2017
Would you recommend this product?
No reviews yet
Hi @erictwillis, thank you for hunting! Rapid overview “Click to view the users screen from live chat”. No user install required. Integrates with Intercom, Zendesk, Livechatinc, Olark and with more coming soon. Also lets you point, scroll and click for the user. You can use it without live chat if you prefer. Key features and benefits - No user install required: This is not your grandpa’s screen sharing software where the user spends 20 minutes figuring out how to install it. You click directly from your live chat tool and you’ll be seeing the user on your website and they don’t need to do a single thing. - Point, click and scroll for them: If a user can’t find your billing section, you can move their mouse remotely for them 🙂 - Live chat integration: Once you’ve copied and pasted the code on your site, you don’t need to do anything more. It auto-integrates with tools like intercom, Zendesk, Olark, LiveChatinc (and more soon.). A ‘screenshare’ link will appear on your live chat software panel. Other features: Hide key fields from operators for better security. Turn on the ‘Ask the user’s permission’ to view their screen option. Track clicks and see a user’s event history. Add multiple teams. We look forward to hearing your thoughts!
@joedeliame @erictwillis This looks very promising. Any plans on letting the viewer take control, kind of like Screenhero in the browser?
@dubstrike hey there! Right now we let the agent click, point and scroll for the user. We are planning further actions, just need to test them with the various js libraries to make sure they work for everyone!
I'm just going to say it. I love you.
Great work!
@regan thank you Regan!
I love the support that Joe and Pardeep provide. Always there.
Curious how this compares with FullStory, a product we love and use. cc @kullar @joedeliame
@rrhoover @kullar Hey Ryan! 👋🏼 We feel FullStory is mostly about UX / debugging. Upscope will focus on live support and all future features will be about making support easier. For example we are planning a feature to call the user directly to their browser and talk while you show them how to do things. Some of our current paying users are financial companies with complicated forms that they need to assist users with.