UberHealth

Eldercare with Empathy

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Parker Thompson
Parker Thompson@pt · Startup Fanboy
How does the app assist the elderly parent, and what is the experience of the adult child/family?
Ajay Pal Singh
Ajay Pal SinghMaker@ajaypalnitj · Co-Founder, UberHealth (uberhealth.co)
@pt we contact elderly by phone as most dont use smartphone and they prefer to talk over phone and discuss their problems. We listen to them with patience as thats all they are looking for at times. When needed, the carebuddy goes with them and stays with them for doctor visits Their families love us, as we are providing something which was a huge need and there were no alternatives available. We understand them as we have been in their situation as well. We have been getting lot of "word of mouth" publicity
Ajay Pal Singh
Ajay Pal SinghMaker@ajaypalnitj · Co-Founder, UberHealth (uberhealth.co)
@pt, we contact elderly by phone as most dont use smartphone and they prefer to talk over phone and discuss their problems. We listen to them with patience as thats all they are looking for at times. When needed, the carebuddy goes with them and stays with them for doctor visits Their families love us, as we are providing something which was a huge need and there were no alternatives available. We understand them as we have been in their situation as well. We have been getting lot of "word of mouth" publicity
Ajay Pal Singh
Ajay Pal SinghMaker@ajaypalnitj · Co-Founder, UberHealth (uberhealth.co)
We are 3 college friends, all lived away from home for work/education. There was no easy way to stay updated about parents health and to ensure they were getting best care. So when we did not find any solution, we started UberHealth. UberHealth helps people busy/living away from parents to manage their parents healthcare and stay updated and assured about their health.
Parker Thompson
Parker Thompson@pt · Startup Fanboy
It looks like the service is pretty cheap (US). How do you provide humans in person at a decent margin? Also, how do you handle this logistically in terms of serving patients in person, dealing with calls, and continuity of care?
Ajay Pal Singh
Ajay Pal SinghMaker@ajaypalnitj · Co-Founder, UberHealth (uberhealth.co)
@pt Right now we are operational in India. It is affordable for any middle class person here as well. We are paying above market salaries to our carebuddies and still have good margins. We believe we can always keep our service price affordable for large number of people One reason is - we have multiple sources of revenue. 1. monthly subscription 2. in-person services 3. referral fee second reason is - we are optimizing the carebuddy usage and using technology+human touch, which helps us serve more people. logistics - each carebuddy's time is divided into calls and In-person visits. We ensure they are not burdened. Whenever the patient or their family wants a doctor visit, we give them best available options. they choose one and we book appointment, on the scheduled time, carebuddy goes to elderly's home, calls a cab and goes with them to the doctor. He sits with them, gets all things done, collects reports and also any lab tests or medicine if needed. he then drops them back home and shares all updates with the family. Carebuddy ensures elderly feel dignified and we treat them like we would treat our own parents, with certain boundaries
Ajay Pal Singh
Ajay Pal SinghMaker@ajaypalnitj · Co-Founder, UberHealth (uberhealth.co)
@pt Right now we are operational in India. It is affordable for any middle class person here as well. We are paying above market salaries to our carebuddies and still have good margins. We believe we can always keep our service price affordable for large number of people One reason is - we have multiple sources of revenue. 1. monthly subscription 2. in-person services 3. referral fee second reason is - we are optimizing the carebuddy usage and using technology+human touch, which helps us serve more people. logistics - each carebuddy's time is divided into calls and In-person visits. We ensure they are not burdened. Whenever the patient or their family wants a doctor visit, we give them best available options. they choose one and we book appointment, on the scheduled time, carebuddy goes to elderly's home, calls a cab and goes with them to the doctor. He sits with them, gets all things done, collects reports and also any lab tests or medicine if needed. he then drops them back home and shares all updates with the family. Carebuddy ensures elderly feel dignified and we treat them like we would treat our own parents, with certain boundaries
Gaurav Gupta
Gaurav Gupta@gaurav_gupta9 · Founder
How do you vet the assistants? Do you train them to manage patients, especially the elderly?
Ajay Pal Singh
Ajay Pal SinghMaker@ajaypalnitj · Co-Founder, UberHealth (uberhealth.co)
@gaurav_gupta9 Hi Gaurav, we do all the background checks. As of now, we are only hiring carebuddies through our own referral network. Carebuddies have hospitality or caregiving background. Besides we train them in empathy and we also prefer to hire people who have been through similar situation themselves and can really relate to the cause. Since people with these backgrounds already have initial training needed for the work, so it makes getting them on board easy. Going further, we are documenting all the processes and we have allocated part of our revenue/funds for training alone.
Marvin Liao
Marvin Liao@marvinliao
Who do u see as competition here as i am unfamiliar with Indian market/landscape here.
Ajay Pal Singh
Ajay Pal SinghMaker@ajaypalnitj · Co-Founder, UberHealth (uberhealth.co)
@marvinliao Hi Marvin, there are few players in the eldercare market, but they are focusing on the home healthcare segment - providing nurse/doctor at home. We are filling the gap which exists due to lack of support system for the elderly - being like a son/daughter to them. We are yet to find a direct competitor, though going further, we might have competition from Portea, Dabur, India Home Healthcare etc for some services, but we might be working together to offer some services as well. What we are doing is an unchartered territory (thats what Senior people in healthcare in India have told us)
Marvin Liao
Marvin Liao@marvinliao
@ajaypalnitj Thats super helpful. Whats the biggest concern/challenge from your side here.
Marvin Liao
Marvin Liao@marvinliao
@ajaypalnitj Thats super helpful. Whats the biggest concern/challenge from your side here.
Marvin Liao
Marvin Liao@marvinliao
@ajaypalnitj Thats super helpful. Whats the biggest concern/challenge from your side here.
Ajay Pal Singh
Ajay Pal SinghMaker@ajaypalnitj · Co-Founder, UberHealth (uberhealth.co)
@marvinliao Thanks Marvin. Since this is totally new thing for India, so many times people get surprised when they get to know about us. They ask " does such thing really exist?" sometimes people look for validation and they usually prefer to use if someone refers us to them. We feel, with time this will get easier. Besides we get queries from all over India (and US too) checking if we are live in their city. Another challenge will be finding good talent but we already have plans for that. We have found some really good talent pools with relevant skills. Besides we are trying to figure out if in Future, we should go deep (more services for elderly) or wide (covering family, pregnant women etc) as we get different kinds of queries. We are bootstrapped and are looking to raise money in near future to spend more on marketing and operations.