Turing Email

Making checking your inbox as fun as using Slack

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Reviews

Discussion

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Rob Bye@robjbye · I build products and companies
Needing to provide your credit card details before even being able to try out the product with your own account is a joke. It's like being forced to buy a pair of jeans without even being able to try them on. You do get to see them on a mannequin though...
Stewart DennisMakerHiring@macgregordennis · Co-Founder, CEO of BitBounce & CredoEx
@robbye91 Hi Rob, Thanks for the feedback. I have a few comments in response: - This practice is not particularly uncommon. For instance, I recently signed up for a lynda.com (owned by LinkedIn) account and had to enter payments details before beginning their free trail. - We do provide substantial information on the website about the product and its benefits, and even a live demo. - We've focused on building a lot of value for customers into this product, and the benefits stemming from its rich set of features justify paying for it. The bottom line is, we didn't build this product to be the same as free alternatives; we built it to be better, and something that's worth paying for. We're continuing to working on that too. I hope you'll give it a chance. Best, Stewart Macgregor Dennis Founder + Chief Executive Officer Turing Email | TuringEmail.com P 650.804.4172
Jack SmithHunter@_jacksmith · Serial Entrepreneur & Startup Adviser
@macgregordennis @robbye91 the reason that you need to provide a credit card to try lynda.com makes more sense though; it's a content library, so you could theoretically rip all the content. with your tool you're asking someone to switch to your platform. personally I don't think it's a great decision, but I might be wrong.
Stewart DennisMakerHiring@macgregordennis · Co-Founder, CEO of BitBounce & CredoEx
@_jacksmith @robbye91 hmm, I don't think that's a barrier to ripping their content. Someone could just sign up for a free trial with a card, rip all the content, and then cancel their trial. If someone is going to actually infringe on lynda's copyright and rip the content, I doubt they'd find entering a card too much of a barrier. Furthermore, lynda was just one example of a SaaS company that asks for a credit card upfront. It's not too uncommon as a practice. That said, we'll do some experiments with this going forward and you might well be right :).
Rob Bye@robjbye · I build products and companies
@macgregordennis @robbye91 Turing email is competing with the likes of Mailbox, Outlook, Apple Mail, Gmail, Google Inbox, etc, etc. None of which charge for use, let alone require taking credit card info before even being able to use the product. What you are trying to do is charge for a web app which is extremely hard to do as most consumers have never experienced this before. Your product is a online web app and communications platform so on top of the email services mentioned above, people will draw comparisons to that of Facebook, Twitter, WhatsApp, Messenger, etc, etc. Again which don't charge, and don't ask for credit card information. Charging for a product is definitely OK and more companies should be doing this. However you need to make sure the consumer knows the product is a fit for them, and brings value inline with the cost of the product. This is why freemium web apps like trello and dropbox work very well. Customers get to see if it works for them, decide if the product brings enough value, and then pay for even more added value. I am not saying a freemium model works for you, but I am saying people need to see the value before purchasing. I have also noticed that the majority of your replies on this product feed are focussing on justifying the product and countering peoples comments. Asking people to expand on their opinions and give further feedback on why they said what they said will provide extremely useful information to better your service. Product hunters are the early adopters of new products and their thoughts should be treated of very, very high value. This is not a place to merely try and get hi5's and free publicity, it is a great space to learn what needs to be improved. It effectively is a great way to get user feedback from the most likely first users of your product!
Łukasz Habrzyk@lukasz_habrzyk · AI Enthusiast, Entrepreneur
@macgregordennis you charge me more than $400 after I did what I should not - I provided my credit card details. After few months you charge me $400 although I did not use your product at all and even did not signed up for any of your plans (after product hunt campaign there wasn't even a pricing on your website!). When I logged in to turing email it asked me to setup my account so definitely it wasn't used. Now you don't respond to my e-mails.
Ryan HooverPro@rrhoover · Founder, Product Hunt
Honestly, landing pages like this are frustrating. It doesn't say or show what it does or how it's different than every other email client.
Stewart DennisMakerHiring@macgregordennis · Co-Founder, CEO of BitBounce & CredoEx
@rrhoover Hi Ryan, we decided to go with a more minimalist landing page. I'm sorry to hear you found this frustrating, though this practice is not too uncommon with companies such as Tesla Motors doing similar: http://www.teslamotors.com/. We have a pretty thorough level of detail on what Turing Email does and how it's different on our other pages, including a live product demo. If you have any specific recommendations for the landing page, we'd love to hear them.
Bogomil Shopov -Bogo@bogomep · Products. Experiences. Data. Privacy.
It's a badly designed product, that will go to the top here, because noboddy reads the feedback :)
Dave Branson SmithHiring@playswithfood · 96 Problems
@bogomep What?
Justin Lai@justintlai
@bogomep how is it badly designed?
Bogomil Shopov -Bogo@bogomep · Products. Experiences. Data. Privacy.
@justintlai @playswithfood it does now work well on firefox at all, and it seems there are a few more troubles if you read the comments. I lost 3 min of my life with it and it's enought :)
Stewart DennisMakerHiring@macgregordennis · Co-Founder, CEO of BitBounce & CredoEx
@bogomep Hi Bogomil, thanks for the comment. I think it's worth distinguishing between design and implementation. The firefox browser compatibility issues are purely to do with implementation and have no bearing on the design. I believe that Turing Email is an exceptionally well designed product, and we are working to improve browser compatibility.
Daniel Benzie@ddarrko · Lead Developer, 10 Yetis Digital
Not having a 'freemium' model on an app that provides the same functionality that literally hundreds of other services already cover seems like an odd decision to make. As does the whole pricing model they have in place. As @jeremyemiller pointed out, why would a user pay an extra $10 a month for a Twitter shout out.
Stewart DennisMakerHiring@macgregordennis · Co-Founder, CEO of BitBounce & CredoEx
@ddarrko Hi Daniel, Thanks for the comment. I have a few remarks in response: - It is not the case that our application provides the same functionality as other services. A number of our features, such as our Inbox Cleaner, are innovations. - A number of services that provide some of the features are not free, and many are priced higher. For instance, Boomerang goes up to $49.99/user/month, Yesware goes up to $55/user/month, Streak goes up to $119/user/month. - We've focused on building a lot of value for customers into this product, and the benefits stemming from its rich set of features justify paying for it. I do agree with you about the value of the Twitter shoutout. The back us page was largely a distribution experiment, and most people have opted to sign up for our standard package. We will likely repurpose this page soon for something else. Thanks again for sharing your thoughts, and I hope you'll give our product a go. Best, Stewart Macgregor Dennis Founder + Chief Executive Officer Turing Email | TuringEmail.com P 650.804.4172
Jack SmithHunter@_jacksmith · Serial Entrepreneur & Startup Adviser
via TechCrunch: http://techcrunch.com/2015/10/01... this is a paid ($10 a month) email web app, with a lot of features that I otherwise have to use extensions for in gmail. Notable features include: - scheduling emails - tracking emails - followup reminders - "undo send" - newsletter unsubscriber - built in "rapportive" type sidebar It seems very fast and I could potentially see myself using it in the future, however it's too buggy for me at the moment. Things that I didn't like about it: - It requires a credit card to be entered even to try it out - I sent one test email to another of my email accounts and it ended up sending the email over 10 times. I've contacted support about it, but not heard back yet.
Christian H. Cooper@christiancooper · Founder & Author @ Wiley
@_jacksmith Actually not a web app. There is a desktop client that runs pretty slick. I am still amazed not be find an email client I like. for 10 bucks a month and a free trial, Im willing to kick the tires
Stewart DennisMakerHiring@macgregordennis · Co-Founder, CEO of BitBounce & CredoEx
@_jacksmith Hi Jack, thanks for the great comment! Sorry to hear about that bug. We'll try to debug it ASAP.
Stewart DennisMakerHiring@macgregordennis · Co-Founder, CEO of BitBounce & CredoEx
@christiancooper @_jacksmith Hi Christian, it is a web app. We also have a desktop client for Mac too that's downloadable from the settings page within the client.