Trusted Child Care - Babysitters & Nannies

Better Child Care

Trusted is the fastest and most convenient way for busy parents to find a vetted, high quality caregiver for their children. Trusted's caregivers are interviewed, onboarded, trained and W-2 employed by Trusted. Using Trusted's app, parents can vide live video, geolocate their provide and message with their provider.

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Discussion

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Anand Iyer
Maker
Hiring
@ai · Father, Husband, CEO
Hello Product Hunt Community! Trusted was born after some frustrating experiences my wife and I had in finding child care for our daughter. We wanted to build a service, powered by technology, that tackled not just discovery but also eased scheduling and payments. Having built a marketplace before, I know that there is no silver bullet to building trust - so we wanted to offer features during a booking that could aid in helping parents feel at ease - like being able to check-in using a live video stream, or being able to geolocate your provider. We're also one of the only child care marketplaces to (W-2) employ all our providers, most of who are nursing students. We vet them thoroughly by interviewing them in-person, background checking them, ensuring they are immunized and checking their references. We also meet with them periodically (btw, they all have Slack accounts!) More about our journey here: https://medium.com/@ai/better-ch... And we’ll be around all day to answer any questions you may have. Thank you!
✎ Andrew Warner@andrewwarner
@ai Finally, an app that could actually positively impact my life. How doe the live video work?
Anand Iyer
Maker
Hiring
@ai · Father, Husband, CEO
@andrewwarner hey Andrew! When a parent makes a booking, they are prompted to opt-in to the live video. If they opt-in, our providers will then setup their phones in an area at the parent's home (only at home, not if they are out and about) with a fisheye lens that we provide to them. The goal would be to place it in a location where the phone can capture as much as possible. They then power up the app, start recording, the secure live stream hits our backend, and is consumed by the parent app. It's analogous to dropcam in a lot of senses.
Chris Messina@chrismessina · 🏆 PH Community Member of the Year!
@ai wow, this is super exciting! Congrats on the launch!
Anand Iyer
Maker
Hiring
@ai · Father, Husband, CEO
@chrismessina thanks Chris! been too long! :)
Diwaker Gupta@diwakergupta1
@ai I'll bite; when's the Android app coming? :)
Diwaker Gupta@diwakergupta1
@ai BTW, I tried to sign up on the web app and while filling out the payment details, Chrome showed me a warning about the form not using a secure connection. Check out the screenshot:
Mike Freeman@themikefreeman · Senior Strategist, Armstrong Partnership
@ai As a new father, I think this is great. I think a big part of new user acquisition (and upsell revenue) could be babysitting sick kids when they can't go to daycare. You have a trusted provider since your workers are nurses. The return to work/putting your kid in day care for the first time period is filled with ear infections, colds, and minor fevers. It would have been amazing to be able to book someone qualified instead of taking time off work and relying on family. Please launch in Toronto soon!!!
Anand Iyer
Maker
Hiring
@ai · Father, Husband, CEO
@diwakergupta Thanks for pointing that out, Diwaker. @sbelous just fixed it!
alan leong@hello_alanleong · creative director
@anad lyer i like the story behind this product
Anand Iyer
Maker
Hiring
@ai · Father, Husband, CEO
@diwakergupta Hi Diwaker, we've been working on a React based x-plat experience that is Android-friendly. Better late than never :) https://www.usetrusted.com
Diwaker Gupta@diwakergupta1
@ai Thanks for following up! Just tried it out and unfortunately was not able to complete the signup (using Chrome on OS X). When I fill out the form and hit "Next", nothing seems to happen ...
Anand Iyer
Maker
Hiring
@ai · Father, Husband, CEO
@diwakergupta hmm - sorry about that - is this when you hit "Next" when you attempt to sign up via email? If it's easier, you can reach us via the chat interface on our website or you can send me an email ai@usetrusted.com - would love to debug this. Sorry again
Sara Mauskopf, CEO of Winnie.com
Hunter
@sm · CEO and Co-founder at Winnie.com
I have been using Trusted since my daughter was a newborn -- now she's almost 9 months old. It's been a lifesaver for me. As a new parent without any family nearby to help me, having Trusted in my back pocket has given me at tremendous sense of security. I've used it when we wanted a date night, when my husband has gone out of town and I needed an extra set of hands, and when my nanny got sick and I needed someone last minute to cover for her. All the providers are excellent and are better with my daughter than I am.
Olga Lanova@olgalanova
Great Idea! How do you plan to extend the service to other locations? Who will check and talk with a potential babysitter? Do you have a way to protect a babysitter by collecting data about families?
Anand Iyer
Maker
Hiring
@ai · Father, Husband, CEO
@olgalanova Hi Olga, we've been looking at our demand and activity from various cities as well as how best we can match supply in those cities. And our plans to expand primarily depends on how best we can tee up our providers there before we can ensure they are able to start working. As for vetting the providers in other cities, we will do that ourselves - we take pride (and a great deal of comfort) in meeting with our providers in-person. Granted this is hard to do at scale, but we have an idea to fix that - one we've already implemented here in the SF Bay Area (some secret sauce here :) As for data collection - our providers are our employees. When they get hired, they sign an employment contract with us that prohibits them from collecting and storing any such PII on their personal devices. Our privacy policy also clearly states that any PII we collect is used to ensure that we can provide the best quality care. Net-net: our providers are trained to provide excellent care. Aside from that, we ask that they follow parents' lead and only do what parents are comfortable with. More about our privacy policy here: https://www.usetrusted.com/privacy
Kai Gradert@kaigradert · Designer
Exciting to see Trusted on ProductHunt. My wife and I have been using the service for the past few months, and the quality of care providers is exceptionally high. So far we have booked 13 different child care providers, and they all have been great. Our concern of rotating sitters has quickly turned into a feature where our son doesn't get attached to a single person.
Zac Nielson@zacherynielson · Founder & Creative Director shbyco.com
I like this. My mother has ran a daycare for over a decade, and I have wanted to do something like this but never did it. Thank you for this, nice work!