Time To Reply

Track your staff's email response time metrics

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Hey Hunters,

Time To Reply was born out of a need we had in our own lead generation business where some lead buyers were complaining about the quality of the leads.

When we did some investigation we realized that those companies that were responding quickly to inbound emails got the most sales and got a better ROI on their marketing. Enjoy!

Around the web

Reviews

  • Mark LavertyOwner, www.searchvista.co.uk
    Pros: 

    Never found anybody else that offers this data. SImple to use. Low cost.

    Cons: 

    Can't think of any

    Having spent a lot of time looking, Time To Reply is the only tool we have identified that allows me to compare the performance of employees in terms of how they repond to client emails.

    Mark Laverty has used this product for one month.
  • Chris StainesCorporate Finance Director BDO Cape Town
    Pros: 

    Better conversion of sales leads

    Cons: 

    None

    Absolutely critical to respond to leads within 5 mins. Now you know who’s working on your sales team and who’s slacking.

    Chris Staines has used this product for one year.

Discussion

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Nick AbouzeidHiring@nickabouzeid · Words at Product Hunt ✌️
What kind of data does Time To Reply make available to employers? Email-specific data, or just time to respond?
Dane SpearHunter@timetoreply · Founder timetoreply
@nickabouzeid Hey Nick, we use the email header information (TO, FROM, CC, SUBJECT LINE, TIME STAMPS and MESSAGE IDs) to produce analytics on email response time (first response and overall response), time taken to forward emails, email volumes, received volumes, reply volumes, sent volumes. We do this per mailbox we are monitoring and then allow our users to see what the entire account is doing as a whole. We also cater for individual performance statistics to a shared or group mailbox, we offer SLA tracking on the domain level (email level coming soon). Shout if you have any other questions!
Dane SpearHunter@timetoreply · Founder timetoreply
@nickabouzeid Sorry, just to add to that. We don't view or process the body or attachments of any email. So it is purely the email header information that gets processed and made available via csv / excel download. We're looking to do a Zapier integration in the next 3 months. Cheers
Nick AbouzeidHiring@nickabouzeid · Words at Product Hunt ✌️
@timetoreply Cool! Appreciate it. Sounds like a nifty product. :)
Jonathan Zartz@jonathan_zartz · Channel Manager - Grove Group
Since using Timetoreply , I have seen an increase of lead conversion and sales due to increased response times from my Team and increased customer satisfaction by utilizing the SLA Tracking in Timetoreply ensuring quick and efficient responses to customers across all aspects of business. Well done Timetoreply
Marc Perel@marcperel · Coded LayersWP. Co-founded Obox.
Dane this looks really cool, especially for companies where leads are handled primarily via email. Have your existing customers generally found a bigger convertion rate when using your tool?
Dane SpearHunter@timetoreply · Founder timetoreply
@marcperel Hey Mark, we've had customers who've been with us for over 2 years now and they can vouch for having high conversion rates to sales enquiries for sure. But customers are also using our software to track internal email performance within their own business as well as tracking their response time to support queries that fall outside of their ticketing systems.
Marc Perel@marcperel · Coded LayersWP. Co-founded Obox.
@timetoreply It's nice to see there are more use-cases than purely sales leads, that's cool!
Shreyaa Ratra@shreyaa_ratra · Making B2B sales easy via EasyLeadz.com
Hi Dane, This is really cool. Couple of thoughts if do B2B : a) Target companies who are hiring for "B2B sales", "corporate sales", "enterprise sales" as these are the companies who will be interested in your product. b)Again you can target companies hiring for "BD", "alliances manager" or "partnership manager" because these people reach out to other corporates and it will make sense to use your product. c) Third used case will be to track companies who have customer support team. Faster the response of customer support team, better it is. Would be happy to hear your thoughts :)
Dane SpearHunter@timetoreply · Founder timetoreply
@shreyaa_ratra Thanks for recommendations Shreyaa. We are growing well through organic search at the moment and we're looking to use resellers to continue to take the product to market. Having said that, come the time when we decide to start pushing more on the online marketing front we will explore your suggestions.
Ayush Chandra@ayush_chandra · Research Intern & Tech Evangelist
Great job 😊 !! Will check it out
Dane SpearHunter@timetoreply · Founder timetoreply
@ayush_chandra Thanks Ayusha, we're continually working on improving the product so shout if you have any questions / suggestions.