Featured

The Best Service is No Service

Advice from Amazon's former Global VP of Customer Service.

MakersThere are no makers yet

Discussion

H
Gregory Ciotti
@gregoryciotti · Content Marketing Manager
"The Best Service is No Service" is authored by Bill Price, former Global VP of Customer Service at Amazon. He wrote the book to encourage companies to challenge the demand for support, rather than just coping. By finding, flagging, and fixing "dumb contacts," companies can have more fruitful conversations with their customers, increasing loyalty. Lots of p… See more