It's free! But it works excellently. Easy-to-use and gives my site visitors immediate, real-time access to ask me questions.Cons:
None that I have discovered yet.
I have a website to sell some of my stock vector icons. I get a lot of emails from site visitors about licensing. The lag between the emails and a possible sale, though, can make or break the deal. So I started looking for free chat tools, not expecting to find any alternatives to Intercom or the other paid services.
I installed Tawk.to because it has a WordPress plugin so was easy to install and just un-install if it wasn't what I needed. I was surprised how easy it was to start using and I started getting chat messages right away. Within the first day, having Tawk.to on my site helped me make a few sales I would not have made otherwise.
Objectively, it is not as robust as Intercom but I am a freelancer and use my icon sites to make some passive, secondary income. I don't need Intercom but I do need something that is reliable and gives me _some_ metrics.
Tawk.to, so far, is perfect for my needs.Scott Lewis has used this product for one week.