Sorry as a Service
We help customer support agents send personalised sorries
Discussion
M
Martin McGloin
@martinmcgloin · CEO at Sorry as a Service
I created Sorry as a Service, because I felt companies could improve how they rebuild the emotional relationship after a bad customer experience or complaint. I often experienced that companies are not very good at saying sorry when something had gone wrong. Once I lost internet on my phone for a week, and after resolving the issue my mobile operator offered… See more
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Dylan La Com
@dylanlacom
Love this idea @martinmcgloin!
How do you recommend a company choose the right gift to send when the relationship with the customer is new?