Social Customer Service – The Essentials

How to do customer service on Facebook, Twitter & WhatsApp

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Social media is a game changer in how businesses manage customer relationships. But keeping tabs on all the channels available ain't easy! Twitter, Facebook, Messenger or WhatsApp - what channels should you focus on, where's the most benefit to be made? In this eBook we give an overview on traditional vs. social customer service, reasons & benefits, channels & best practise. Since this is our first eBook, all feedback is highly appreciated – thanks!