Shelf

Knowledge automation for the changing workplace

2 followers

Knowledge automation for the changing workplace

2 followers

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Shelf powers answers for customers and contact center teams in any platform, on any device, across every channel.

Launch tags:Web App•Productivity•Storage

Launch Team

Figr AI: UX Agent for Product Teams — Learns your product. Thinks through UX

Learns your product. Thinks through UX

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One of the things we struggle with is being able to hunt down information because our team is spread out across the world and do different roles. Great to see a better solution for that!

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8yr ago

Shelf

Maker

@ligaze thanks so much for the comment. This is something that we struggled with for years! For us, it's about making sure that information can be easily organized across different groups of people, so the ones who need it can easily find it, and the ones who don't, don't have to see it and be bothered by it. Decluttering someone's information view is just as important as helping people find what they need - so we tried to implement something thoughtful that would consider each perspective.

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8yr ago

@ligaze @ng_colinkennedy My whole professional life as a senior international development professional is all about cohering distributed teams and knowledge management. I was lucky enough to get my hands on the program during beta. I’d used a variety of different platforms before and found them all to be either too complicated or unstable. I’ve been using Shelf for about a year now. I’ve found it to be a practical, no nonsense tool that is brilliant for cohering teams, improving knowledge management and supporting team based workgroups as they come and go. Its fast, stable and efficient. A big bonus is that it also comes with an awesome web clipper for capturing information from a whole host of sources. It's proved a pretty game changing piece of kit for me and the teams I lead. I especially appreciate its ease of use and functionalities; especially its findability functions and ability to capture, store and disseminate information on the go.

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8yr ago

Shelf

Maker

Hello Product Hunt, and thanks @rrhover from PH for helping us out! We started Shelf with the vision of helping distributed teams to instantly find the exact information they need so they can save time and prevent costly mistakes. We currently offer integrations for Dropbox, Google Drive and OneDrive that enables files and folders to be synced to a centralized place. We also built a really cool web clipper for Chrome and Firefox that enables people to capture youtube videos, articles, LinkedIn profiles, online images, and more. But Shelf’s true power is in it’s search. We designed our platform to go beyond keywords, making findability our greatest value add. Some highlights include; - Search inside of documents, PDF’s and presentations - Search inside images, graphs (OCR) - Tagging & Tag Library - Badges & Customized Badges - Meta Data layer + auto-categorization - 8 search filters, including; added by, date, content type, location, group, etc. - Content connections - Content Dashboard with most popular, most recent and favorites - We will soon launch a suggestion engine and additional integrations.

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8yr ago

Startup Stash

@rrhover @sedarius7 go go go!

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8yr ago

It seems there has been a glut of curation/boomarking tools making their way to the web this year. I am a curation addict so I have tried most if not all. Shelf is definitely one of the best. It is becoming my first choice when collecting anything from the web and I have started dropping in other offline content as well. I really love the intuitive design and speed, but the search is what has me jazzed the most. I hated when Google bought and killed Kifi and Shelf is the first tool I have found that is as good and maybe better than Kifi. I can't wait to see where Shelf goes next. UPDATE: One wishlist item would be a freelancer level subscription. Something between the Free tier and the Team tier for those of us who work solo or with a partner and still want some of the advanced options such as view-only users, OCR and more storage. The $49/mo is steep for freelancers and provides more than I need, but the free tier is also limiting. Just some food for thought.

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8yr ago

Shelf

Maker

@just_s I'm glad to hear that your experience with our product has been a good one thus far! I agree that there have been a bunch of bookmarking tools recently...given the amount of important content that appears on the web, I'm not surprised. But I'm really glad to hear that you've started to use Shelf to combine your web content with your offline content. I'm my opinion, that's where you really start to see what makes us different. Web content and traditional documents in living together in perfect harmony :)

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8yr ago

Shelf

Maker

@just_s thanks for the update! When we started building Shelf, we really set out to focus on the knowledge sharing issues that are cropping up more and more as distributed teams become more prevalent. So we're really built for a group of people, as opposed to the individual. Hence the pricing. With that said, we're trying to include as much as we can in the free tier to accommodate for your particular use case, because you're certainly not alone. I'd love to know what you think the most limiting aspect of the free tier is, so we can take that into consideration.

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8yr ago

@ng_colinkennedy thank you for the followup question. I would say without a doubt the storage capacity would be the limiting factor. I collect a great deal of information (8000 notes in Evernote, 400 items in Milanote for example) so I imagine that it won't take long to fill 5GB. If I migrate all of my collections from various services today I'd be well over the 5GB already. I'd love OCR too, but in fairness, it makes sense as a point of differentiation and paid feature. If there were an option to use my own storage (cloud or local) in conjunction with my Shelf account that would be ideal and perhaps limit the costs/burden on Shelf. I understand that this is likely beyond your core strategy. It would be a great addition to an already stellar product. When I look at your pricing model, it is the features that stand out in terms of choosing a paid plan. The storage is more of a commodity than a differentiating factor otherwise I'd be driven to upgrade based on storage. Not sure if good PR and evangelism are enough to cover the time investment for developing a BYOS feature but I know I'd be a grateful and active evangelist.

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8yr ago

Shelf

Maker

@just_s thanks so much for breaking this down. We've had plenty of discussions over here about how the interplay between storage and pricing should work. I agree with your perspective that storage is more of a commodity and it certainly isn't a differentiating factor (in a good way) for Shelf. We ARE thinking about how we might be able to better leverage our integrations with some of the big storage solutions to allow us to make storage a non-issue in the future. If/when we make headway on this, I'll do my best to make sure you know about it.

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8yr ago

@ng_colinkennedy that would be great. BYOS might even be a great add-on for a small fee at all tiers. Maybe a way to get some free users to contribute something to the cause ☺

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8yr ago

Brilliant, no nonsense piece of kit.

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8yr ago

Tembo Cloud

Was just talking about this yesterday in our office - with so many information silos, I often remember that I saw a piece of content, but can't remember which silo I saw it in - so end up searching in multiple interfaces. This idea has great potential - hard problem tho, glad someone is going after it!

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8yr ago

Shelf

Maker

@rywalker thanks for the feedback, it's definitely not an easy problem to solve, but we're trying! That is one of the reasons why our application has faceted search. Your can run keyword queries (which will pull info from inside docs and on images) but you can also use filters to sort across different places where your content resides. You can can say "show me everything Tobias has synced from his Dropbox account on AWS" for example, and you can drill down into that really easily. So if you get a chance to check out the product, I encourage you to poke around our Filters...thanks again for the comment!

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8yr ago

EnterpriseGrade

@rywalker agreed... always a pain, tough when creating content to weigh what the best tool is for creating vs the best tool for making discoverable.

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8yr ago

Very excited to come across this post and to have a chance to see what shelf.io can do for my team. Glad to see a fresh approach to team knowledge sharing. At a glance, this seems to tick many of the boxes on the wishlist I’ve been building for several years now. As a cyber security professional working with small businesses, I’m drowning in information and rarely can keep up with the resources I uncover in my research, let alone effectively share it with my team. Shelf seems as promising as anything else I’ve come across in recent years. Maybe I won’t have to build my own knowledge management system after all. 😉 Would love to hear a bit about your security strategy for the product (given the business focus) and curious if there’s a roadmap available for future integrations. I’d love to see Safari browser extension for macOS and an app/share extension for iOS. Maybe an import from Pocket as well? Lastly, I’d like to say thanks for the generous discount for the PH community and your commitment to small teams. We fall nicely into the free tier at the moment, but I hope to be a paying customer in the near future if all goes well! Time to play with the new account ...

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8yr ago

Shelf

Maker

@bitcomfort Thanks for your kind words. Let me try and address your questions. When data is added to Shelf, we encrypt at rest and during transmission. Web security standards apply, i.e. usage of SSL is enforced and we're using signed SSL certificates with industry standard SHA-256 with RSA Encryption as Signature Algorithm and the key size is 2048 bits. All files you add, all private and sensitive information are encrypted as well. We're using the so called Advanced Encryption Standard (AES) algorithm with 256-bit secret keys in Galois/Counter Mode (GCM), known as AES-GCM. As much as I'd like to say a Safari browser extension is coming up (using Safari myself), Apple unfortunately insists on their own technology. So, it's not coming in the near future but we'll continue to support at least Chrome and Firefox. Apps for iOS and Android, at least for easy sharing are definitely on our priority list. Regarding a roadmap for upcoming integrations we currently have Sharepoint and Box at the top of our list for cloud storage platforms. As for communication tools, Gmail and Slack will likely be up next. Apart from Pocket, do you have any specific suggestions for additional integrations?

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8yr ago

@tobias_jaeckel I'll give your question about integrations some thought as I take Shelf for a test drive. Off the top of my head, I'd say Outlook/Teams for Office 365 on the communication tool front (though we are still debating our migration to Teams). I'll also mention one use case that comes to mind, which is using Shelf as a central repository and distribution point for internal policies, processes, and procedures (possibly also sharing outward facing policies with our customers). From this perspective, an integration with process.st could be interesting. The integrations do prompt further questions about security/compliance, since integrating with storage or communication providers opens up another avenue to a wealth of data. I'd love to discuss more in depth with you or your team.

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8yr ago

Shelf

Maker

@bitcomfort Thanks for your additional input. Office 365 is a big one, obviously and plays nicely with Sharepoint as well. Would certainly be happy to discuss with you further.

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8yr ago

I love Shelf! I've been using it for a while now and it really helps me find and organize my cloud content. As storage of information and ideas gets messier and messier, Shelf helps me feel organized, knowing I can get to anything I need with ease. I can't wait for the future integrations that will make accessing my information in the cloud even easier.

Pros:

Helps me find my stuff that is scattered all over the cloud

Cons:

Looking forward to the future integrations

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8yr ago

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