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Gary Schirr
@professorgary · professor
Thanks Kiki!
Service is official 85% or so of US GDP... but honestly it is closer to 100%. You know this: Everything is service. And service requires a focus on value creation, customer coproduction or cocreation, and the user experience.
It was a delight to work with three researchers from the CTF Service Research Center at Karlstad University to weave … See more
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Kiki Schirr / 史秀玉
@kikischirr · Founder, WeKiki Video Chat Platform
85% of the American economy is service, so why is innovation research always focused on goods? Service Innovation, which combines the latest academic research with industry best practices, outlines the methodology for including the customer in designing new services.
...you could say it's "The Lean Startup" for service innovation.
This is my Dad's book, an… See more
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Gary Schirr
@professorgary · professor
Thanks Kiki!
Service is official 85% or so of US GDP... but honestly it is closer to 100%. You know this: Everything is service. And service requires a focus on value creation, customer coproduction or cocreation, and the user experience.
It was a delight to work with three researchers from the CTF Service Research Center at Karlstad University to weave … See more