SaaStr 041: Dharmesh Shah, Co-Founder & CTO @ Hubspot

Lessons learnt from scaling Hubspot: From day 1 to IPO

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Harry Stebbings — Podcast Host @ The Twenty Minute VC
Today we bring you a highlight from @SaaStr Annual 2016 featuring a conversation between Hubspot's @Dharmesh Shah and SaaStr's own @JasonLk Prior to founding @HubSpot in 2006, Dharmesh was founder and CEO of Pyramid Digital Solutions, which was acquired by SunGard Data Systems in 2005. In addition to co-authoring “Inbound Marketing: Get Found Using Google, Social Media and Blogs”, Dharmesh published HubSpot’s Culture Code, which has garnered over 2.5 million views on SlideShare. Named an @Inc. Founders 40 in 2016, he is an active member of the Boston-area entrepreneurial community, an angel investor in over 60 startups, and a frequent speaker on startups and inbound marketing.

In Today's Episode wth Dharmesh You Will Learn:

What were the biggest growth catalysts in the scaling of Hubspot from Day 1 to IPO?

What were the biggest mistakes made and lessons learnt by Dharmesh and the team throughout the journey?

How does Dharmesh think about churn? How does he define pre-churn?

What is the customer happiness index and how can it be implemented?

How can founders inform prospects their product is a must have not a nice to have?

Why has the SMB space been so difficult for so long? Why is that changing now?

Why Dharmesh and Hubspot focus on consumer behaviour not consumer feedback?
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