Reduce Covid-19 customer churn

Free drop-in cancellation page for subscription businesses

We have dedicated our weekends to building a free product that helps businesses reduce the number of users leaving their platforms - whilst providing customers who are being forced to cut costs with discounted or free subscriptions to the platforms they need.
Would you recommend this product?
3 Reviews5.0/5
This is a much needed product, not just for a crisis but in general. At Integromat, we built our own custom cancellation flow but something out of the box can save a lot of time and effort. Do you also plan to add some analytics?
@irhymeth Hey Arpit! Thanks for the comment. We definitely agree and have also built the functionality so it can be used outside of this crisis. We actually already have an analytics dashboard and plan to drive the product towards collecting and analysing insights from churning customers. You can have a look at what the analytics dashboard looks like here:
Love, and this is not only extremely helpful, but beautifully engineered as well! Great job guys!
@dustinwstout Thanks for the feedback and kind words Dustin! πŸ™Œ
This is really cool and something I was thinking about the other day. I had subscribed to Youtube TV back in the fall just to get access to a sports package. Figured I'd cancel it after football & basketball seasons then have to re-up again this fall but Youtube offers a method to put your subscription on hold for several months (don't recall the max they allow), but I thought it was brilliant. There are numerous services I've canceled that I probably wouldn't have if I could suspend them for a period of time. Anyway, thought about this while looking at your screenshots. Nice job!
@scottwwilliams Thanks for the feedback Scott! Our thoughts exactly. The current situation calls for companies and their customers to help each other out as much as possible, we feel this is one of the best ways to do it!
This is great, super well designed the πŸŽ‰ is a nice touch! I've seen this type of experience implemented by some of the best companies out there to reduce churn. Glad to see that you don't need to use your developers time to test new offers.
Hey Hunters, My name is Loic, co-founder of Garnio and Flick. My co-founders and I built Garnio out of the need to reduce churn in our other SaaS platform. Today we hope to help all SaaS platforms reduce churn caused by the Covid-19 crisis and give back to this amazing community. Garnio allows any SaaS platform to set up a smart cancellation flow in 10 minutes. What is a cancellation flow? And what makes ours smart? A Garnio cancellation flow takes over your whole cancellation process. When someone clicks that dreaded cancellation button, Garnio asks a set of carefully crafted questions to collect and store feedback on every cancellation. What comes next is what makes our flows smart. Depending on the reasons given for cancellation Garnio will show different fully customisable alternatives to cancelling. These alternatives include: - Discounts - Free periods - Contacting support Over the past couple of weeks, we have been working on building a flow specifically for the Covid-19 crisis. Now any SaaS platform can start saving customers completely free of charge. Your feedback would be extremely useful for us. Our team loves building customer focused products and are looking forward to hearing your feedback good or bad. As mentioned above, anyone can set up their own smart cancellation flow within 10 minutes and completely free of charge.