Raindrop.io 4.0

All in one bookmark manager become even better

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#4 Product of the DaySeptember 27, 2016

Reviews

 +5 reviews
  • Oguz Kaan Cagatay Kilinccoder @ webdenal
    Pros: 

    Collections with tags, clean design.

    Cons: 

    Searching not working properly.

    I have many collections in Raindrop.io.

    Oguz Kaan Cagatay Kilinc has used this product for one year.

Discussion

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Lee Peterson@lee_peterson · UI/UX Designer/Developer @rustydogdesign
@exentrich Have you improved the customer service and product support aspect of Raindrop in addition to the exhaustive 10-item list? I paid for a Pro account on June 20th, 2016 (Order Number : 105946547346). To this day, my Raindrop account still tells me to upgrade and doesn't give me the Pro account features. I've emailed a few times, tweeted, "Send Us a Message" form (to which I received a "Thanks for the message, we'll get back to you as soon as possible!"... on August 22nd), I reached out through the Chrome Extension Store support, left a review there along with dozens of other negative reviews, and more. What sucks is that this is by far the best bookmark manager ever created—hands down—but the customer support is 100% non-existent, and I search weekly for a new competitor who I can jump ship to. I absolutely hate that feeling. Raindrop is just too good to drop it altogether, though. I use it all day, every day. I *WOULD* be telling everyone I know about it if I'd just get a response from June 20th, July 16th, August 22nd, and surely other times I'm not recalling, and if the Pro account I PAID FOR began working, I'd be your most loyal fan. It's a sad situation.
Rustem MussabekovMaker@exentrich · Founder of Raindrop.io
@lee_peterson Hello! I am really sorry for too late response. I have no clue how it happen. For my apologize i upgraded your account for 1 extra year.
Marko Aleksic@1markiz · Product Designer
@lee_peterson I can absolutely confirm this! Best bookmark app and worst support ever. @exentrich Man, if you can't find the time to answer all those tweets and emails (it's 2nd year now and I got ZERO replies) or you have problems with speaking on english - try to find and pay a person do this. Your number of PRO users would skyrocket in a several months. Raindrop is too good app to be treated this way.
Lee Peterson@lee_peterson · UI/UX Designer/Developer @rustydogdesign
@exentrich Thank you for the response, and thanks for the kind gesture. It's sincerely appreciated. I'm purchasing an additional year right now. I believe in your product and know that it'll end up going somewhere.
Freeman LaFleur@freemanlafleur · Digital Strategist
@exentrich Just signed up and love the product so far! I have tried a few similar products but none with this UI design - which I'm loving. I am hesitant to go pro from the other reviewers experiences but will do so to support your further development. Also, I have experience building and scaling support teams if you'd like to chat ;)
Rustem MussabekovMaker@exentrich · Founder of Raindrop.io
Last half of year we worked hard on next version of Raindrop.io. If you have not used Raindrop.io for awhile it's time to try again! In this release, we have improved the app in all respects: - Import now supports nested folders - Parser has been improved, now more accurately parse articles and links - Web app, desktop app and extension has been redesigned and now more customizable: font size, ability to change the size of the card, cover, hide or show the description of bookmarks and more - Themes (including dark) - Search is even smarter. It suggest filters depend on already entered criteria and current collection - Nested collections now displayed as tree in sidebar - 3-panel interface to read, view and edit bookmarks without losing context - Favourite bookmarks - Improved batch functions including ability to transfer multiple bookmarks at once - Fixed many bugs of previous version Web App, Chrome, Firefox, Opera extension and Mac app has been updated. Finally Windows users can also take advantage of our application.
Wojtek Witkowski@pugson · Rayfeed
@exentrich Great job on the update!
David Chang@chang2301 · Founder, Ziltag
@exentrich great job! There are some bugs found and suggestions here: http://reviewmonster.org/raindro...
Benjamin MALARTIC@benj_malartic · Entrepreneur. Product Manager.
I was a first-time user of Raindrop but by the time I imported all my Pocket items, my raindrop was a mess and I was unable to contact the Customer Support to have it clean. I'm giving it another try with a PRO account :) I love how you manage the import from others services. My main improvement advice will be: improve the search feature (use Algolia maybe?). Pocket lost me there, it's nearly impossible, when you save a lot of content, you find it when needed.
Zhandos Bermukhambetov@zhandos_bermukhambetov
Good work! Nice update! But don't you think that this looks ugly? -> http://joxi.ru/n2Y5qxdujgeaj2
Alan Johnson ⭐️@commondream · Programmer. Dad. Cofounded Treehouse.
Really beautiful update! I was looking at Raindrop a couple of weeks ago and ended up passing on it, but this time you got me to sign up. I was curious - do you have any plans for reading modes and offline (or do you already support that and I'm just missing it)?
Rustem MussabekovMaker@exentrich · Founder of Raindrop.io
@commondream Unfortunately no support for offline. But you can read articles, view images/video without going to original page. Articles are preserved.