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Pura

Prioritize what your customers want, from your helpdesk

Featured comment

Vinodh David
@vinodhdavid · Founder ManageYum
Hey Kevin thanks for hunting Pura. We're building a dashboard for companies to learn what to build next, directly from their customers. Data from helpdesks, error reporting tools and user feedback collection tools will be organised and prioritised to help plan product development. To begin with, we are connecting support tickets and issues for the start. … See more

Discussion

M
Vinodh David
@vinodhdavid · Founder ManageYum
Hey Kevin thanks for hunting Pura. We're building a dashboard for companies to learn what to build next, directly from their customers. Data from helpdesks, error reporting tools and user feedback collection tools will be organised and prioritised to help plan product development. To begin with, we are connecting support tickets and issues for the start. … See more
Thomas Evans
@td_evans · COO, EmailOctopus
I like this broad idea, however one potential problem I see currently with the implementation and that we have in our company is that many issues that are reported may appear similar to a user or non-technical support member but to a savvy technical person they are totally different. This still requires a fair amount of technical overhead to double check tha… See more
Lynn Fredricks
@lynnfredricks · President, Paradigma Software
What about integrating with Mantis? Not very high brow but used a lot.
Leo
@theleovogel
Will this be available for JIRA Service Desk Cloud?