The hard part of an AI phone assistant is not answering every unknown number; it is choosing the right boundary. A doctor s office, school, delivery driver, or new customer can look just as unfamiliar as spam. We are exploring controls such as contact and calendar context, repeat-caller signals, caller-intent questions, urgent-call escalation, and an immediate human takeover. What rule would make you trust an AI to answer: always screen first, answer only while you are busy, use different rules by caller type, or never handle certain categories? I am especially interested in the failure that would make you turn the feature off.
@getosmo Can OsmO handle multiple calls at the same time ?
@dipanshu_kushwaha5 yes it does
Refocus
The outbound half is the part I keep rereading: screening spam is table stakes now, but navigating phone menus and sitting on hold is where the actual hours go. I build voice AI that calls aging parents every day, and the thing that bit us hardest early on was turn taking. Older folks pause mid sentence, and a naive endpointing threshold makes the agent talk right over them. How are you handling barge in and silence thresholds on outbound calls when the other end is a human receptionist rather than an IVR tree? Also curious what "runs on your existing number, no new SIM" looks like under the hood, conditional call forwarding?
@igorgurovich Great question — and I agree: a fixed silence cutoff is not enough for human conversations, especially with longer mid-sentence pauses. I don’t want to overstate the current implementation publicly: turn-taking, interruption recovery, and pause handling are areas we test and tune across human and IVR calls, rather than claiming one threshold solves them. On the number setup, yes: incoming handling uses call forwarding, with availability depending on carrier, country, device, and configuration. Outbound calls are placed by OsmO for bounded tasks such as availability checks, follow-ups, and hold queues; you keep your existing number and don’t need a second SIM. Would genuinely enjoy comparing failure cases with you.
I have been using Osmo from starting , works best my screening . Saves a lot of time!!