Notify Rush

I have been working in eCommerce, particularly with Shopify, focusing on Operations and Customer Experience. One major gap I’ve identified is ineffective customer communication. Many stores lose a significant portion of their revenue simply by failing to keep customers informed, especially after a purchase. Businesses invest heavily in acquiring customers but often overlook the importance of retaining them through exceptional customer experience. In fact, 54% of customers stop purchasing from a brand due to poor service. Keeping customers informed at every stage until they receive their orders is crucial, yet many brands fail in this aspect. For example, if a product is out of stock or an order is delayed, brands usually respond only after receiving complaints, offering apologies instead of proactive updates. To build trust and improve customer retention, stores should consistently update customers about backorders, out-of-stock products, and shipping delays. This is where Notify Rush proves invaluable, ensuring customers receive timely updates and enhancing their overall shopping experience.