I lead the Support Team at ConvertKit, and we've been lucky enough to use Next Please from the beginning. I has been a huge win for our Support Team. Before Next Please, it was impossible to trace the line from customer feedback to the roadmap. Now, we can see how many feature requests we've resolved, and easily share what we're currently working on and planning on working on. The Support team is more connected to Product and Engineering, and Next Please gives us tools to then easily share updates when features are coming or launched.
If you've ever struggled with communication between Support, Product and/or Engineering -- try Next Please.
easy and fun management of customer feedback, Dylan is all about the user experience and that shows using this app!
none that I've found