discussion
Would you recommend this product?
1 Review5.0/5
Rick Kats
Maker
product <3
Hey Guys/Gals! After seeing the demand of our button launch - https://www.producthunt.com/tech... We decided to make it a lot more powerful and a marketing/communication tool. Consumers really trust brands/people on Messenger, we've already seen cases such as "can we just pay here" it became very clear that Messenger is going to be big for business and we think that this is the missing/disconnected piece ability for customers to message you from your website and better yet even when they leave your website! (this is huge) and soon even just click to get "messaged" or get "help" or claim "coupon" the widget deep-links into messenger both on web and mobile and works fantastic (provides you analytics - impressions/hovers/click). And this is just really the beginning, we're looking to add automation and promotions and a lot more cool stuff, with your feedback we'll make it better. Enjoy and let us know what you think, the team worked hard making this happen. psstttt - I'll post coupons for product hunt community shortly for being early users :)
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Nate
CEO at Amplifr
@rickats, looks great! What do you think about triggered messages? Seems like messaging someone on facebook just because he/she is on your website will be a bit too much, right?
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Rick Kats
Maker
product <3
@xnutsive Hey Nate thanks for jumping on! absolutely trigger messages/automation is our next release, we're working on getting it as simple as your customer pressing "need help" and your page actually messages their fb account first :) so you initiate conversations (opt-ins) that way, the other thing is message triggers = they'll be based on user-data and behavior, alot like intercom. Let me know if I can help answer anything else, we're constantly improving this widget and this is just version one :)
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Nicolas Nemni
Software Product Manager
@rickats How do you handle people who does not have facebook?
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Rick Kats
Maker
product <3
@nicolasegosum at the moment we don't :) but that leaves us still with a fairly big demographic as much as 900+ million active on messenger. but as we deal with cases like that we'll figure a way to perhaps just not display to those.
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Yulian UstiyanovychFounder edutube.io
OMG, shut up and take ma money! I was waiting for it for ages! Guys, you are doing fantastic product! I want to give it a try right now!
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Rick Kats
Maker
product <3
@ustiyanovych hahaha :D
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Jasper S.Obsessed with TikTok, SEO & automation.
@rickats tried it just now. The dashboard is quite buggy: 1. It doesn't "see" that the code is on my website already. Yes, I can use the widget on my site but the dashboard says its not there. 2. When I try to delete message, I'm getting an error. 3. When I try to "Cancel" in editing mode, nothing happens. Improvement suggestion: It will be good to have testing mode option enabled when you trying/testing your widget. Right now it starts tracking data once its on your site so if you want to test it, it will count in your visits too.
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Rick Kats
Maker
product <3
@famouslabs that's fantastic feedback - all noted (we'll take care of those bugs asap) and i really like the testing idea, (similar to stripe?) thanks for the awesome feedback!
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Peteroffblast
@rickats @famouslabs I also had the #1 problem. Eventho the app was working on the site, the dashboard didn't recognize it. My first attempt was www.site.com and it didn't work. I think it was http:// infront or without 'www' that worked... :) Very lovely app btw. I am using the free version now, and will upgrade it if I see good results on the site, and especially when you will have triggered messages :)
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Rick Kats
Maker
product <3
@peterpremuzic @famouslabs Peter, thank you we've spotted that as well doesn't work without the http:// which we missed but that'll be fixed as soon as possible, and absolutely please feel free to report back to us we'll be introducing automation in the next 1-2 weeks and want to make sure it all works flawless
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Billy MauroProduct Marketing
I was wondering who was going to be the first one to do this! Excellent!
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Rick Kats
Maker
product <3
@billymauro Thanks Billy! Let us know if we can help with anything
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Paolo Antonio RossiStartup Founder and Digital Entrepreneur
Nice, I'll give it a shot. What is the direction you see in this? Do you think that push messages to Messenger will be acceptable for the users?
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Rick Kats
Maker
product <3
@luduvigo Hey thanks for checking us out, in terms of functionality we'd like to make it a step further + some automation to it - we're working on a way for customers just to press one button and they'll get a message from your page via messenger automatically which will be like "get help" or "claim coupon" at this point the customer won't even need to message you first and introduce some trigger messages as well. for massive push via messenger, it depends - i'm not sure how open Facebook will be to sending massive messages to users but time will tell
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