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Will Weinraub
@willweinraub · CEO, LiveNinja
Hi Product Hunt! We're super excited today to launch the beta for LiveNinja Messenger and really can't wait to hear what you all think about it.

We've been in the customer service space for a few years now and this product was built directly from the feedback we received from companies on what their ideal customer-chat solution would look like.

As you all know, there's been a lot of excitement in this space lately when it comes to B2C Messaging (FB Messenger, Kik, WhatsApp, etc). However, these are stand-alone applications that add another service for the company to manage while overlooking one of the most important channels for the company: their existing website.

As we talked to more companies, it was clear that the priority for them when it came to customer-chat started with their website and emanated out to other social networks/channels. Because of that, many companies still have had to use a "Live Chat" solution to ensure they serve that direct traffic. However, what we found was that many Live Chat applications have fallen short in a lot areas lately, and that's because as a concept, Live Chat is pretty dated. The framework of Live Chat was created before the smartphone/mobile era, and is primarily used for one-off conversations. A user connects to the brand, asks a question, hopes that someone is "available", and then the conversation usually ends a few minutes later with no way to re-engage.

"Messaging" on the other hand solves this problem because it creates what is essentially an "always-on" thread between the participants that is both synchronous and asynchronous. However, as mentioned, consumer chat applications are stand alone apps that a customer has to download, have an account for, and most importantly: has to leave the businesses webpage to start the conversation. Because of that, many companies still are reluctant to push users off their site and onto those channels where they have to compete for attention.

Because of this feedback, we believe there is an important middle-ground between Live Chat and Messaging, and that's what we hope to provide with LiveNinja Messenger; a built from the ground-up, embeddable messaging application. What we're launching with today in this beta version is:

- An embeddable widget that combines what we feel are the best aspects of live chat and messaging.

- A dedicated short-link (ln.co/your-brand-name) that businesses can share with customers to start conversations from any other channel they choose.

- An iOS application that makes it easy to manage and continue customers’ conversations from anywhere.

I'd also like to note that we fully believe in Facebook Messenger, Twitter, Kik, WhatsApp, Telegram, and all other messaging apps that provide similar solutions. In fact, we are currently building integrations to many of these services directly into LiveNinja. This way, brands can have a presence on all these channels and talk to all of their customers (no matter where they come from) in one convenient dashboard. All of this, while still servicing customers that are on their website and applications.

We are still super early on this journey and the first version of the product is very raw, but we'd love to get your feedback. I'll be here all day along with some of my team and we'd be happy to answer any questions you may have! Thanks so much PH!

Discussion

M
Will Weinraub
@willweinraub · CEO, LiveNinja
Hi Product Hunt! We're super excited today to launch the beta for LiveNinja Messenger and really can't wait to hear what you all think about it We've been in the customer service space for a few years now and this product was built directly from the feedback we received from companies on what their ideal customer-chat solution would look like As you... Show More
❤️ 
Austin Sandmeyer
@as_austin · Thinker/Student/Rockstar
Great article from Tech Crunch about LiveNinja (http://techcrunch.com/2016/05/04...)
Steven Rueter
@rueter · Developer
I get it and I like it. Looking at it from a consumer perspective, it's one place to carry on conversations dedicated to your e-commerce activity. And as a consumer, I can see this as being useful for product support, returns and refunding, and other otherwise over-the-phone or in-store interactions--all without having to go to any individual website or... Show More
Corey Miller
@coreyj_miller · Scout Ventures
Will, love the product! Can you talk about what it looks like from the consumer's perspective? Is there one consumer app the centralizes all of my conversations with the companies I've had conversations with?
Kristian Kabuay
@baybayin · Artist @ Kabuay.com
Installed it on one of my websites (Kabuay.com). Looks good but the requirement of entering an email, verifying a pin and entering a password is a hassle for someone who just wants to ask a question. Did I implement this wrong?
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