Discussion
Would you recommend this product?
3 Reviews
Hunter
Hi guys,
Here's Agnieszka, I work at LiveChat and I'm also a heavy user of Product Hunt. More than happy to finally share our tool with all the hunters!
First things first - there's a 30% discount for the first payment for the Product Hunt users!
More about the product: LiveChat is a widely used live chat (no surprises here, huh?:)) and help desk system. Long story short: it allows customer service agents to contact customers directly on their website. LiveChat has also a built-in ticketing system which helps you handle all the communication with your customers from our platform. What's more you can also use it for sales - you don't have to wait for your customers to start a chat with you, but start it proactively.
If you have any questions about it don't hesitate to ask! We keep developing the product so every suggestion will be warmly welcomed ;)
Cheers!
Agnieszka
Upvote (15)Share
Not Hotdog
Hunter
@ilya_azovtsev Did you use an app to notice it ;)?
@aga_jaskiewicz yeah, I need to recheck myself. I'm not always sure whether something is hotdog or not :)
Hunter
@ilya_azovtsev Yeah, know it, same issue ;/
Love LiveChat for its simplicity, easy integration and customer support π
Pros:simple and straightforward tutorial, multiple integrations, great for e-commmerce businesses.
Cons:quite pricy app
Hunter
@szperlinski Hi! Let me dig a bit deeper into Drift's features and I'll go back to you with an answer ;)
Hunter
@szperlinski Coming back with the answer:) LiveChat is focused on real time communication while Drift is more like an universal ecommerce platform with chatbots. LiveChat has features that can speed up the communication process, for example canned responses (pre-made answer to a popular question). When it comes to automation we also offer the "proactive chats" feature, which means that invitations to chat show up automatically when a user takes a certain action.
@aga_jaskiewicz great stuff, thanks!
Congrats on the hunt Agnieszka! Seems like a great product. BTW: Your team page is the BEST team page I have ever seen!
Hunter
@dkornyukhov Thanks a lot Dmitry! You made our Friday :D!