Live Chat by Sumo.com

Instantly communicate with customers, prospects & visitors

get it

Live Chat by Sumo.com allows you to chat directly with customers, prospects and visitors on your site.

Reviews

  • Tommy GriffithSEO Project Manager at Airbnb
    Pros: 

    Everything the sumos touch turn to gold

    Cons: 

    Site speed is always a consideration with these types of apps

    If you're looking for live chat - pick this up!

    Tommy Griffith has used this product for one week.
  • LucasFounder ALIVE Boutique
    Pros: 

    they have made multiple great products so I would assume this one is amazing also.

    Cons: 

    Haven't tried it out yet so cannot say much about it, tbh.

    ...

    Lucas has never used this product.

Discussion

You need to become a Contributor to join the discussion - Find out how.
Justin BrumleyMakerHiring@justin_o_0
Hey, guys. I'm one of the developers over at Sumo. I helped make the new Sumo Live Chat product and I'm SUPER proud of it. Sumo.com already helps grow your email list. Now we added Live Chat because we wanted to make it easier for website owners, entrepreneurs and more to chat with their customers. Key features: 1) Help visitors quickly. Talk with website visitors, prospects, and customers directly in real-time. 2) Grow your email list. If anyone messages you while you're unavailable for chat, they can leave their email address so you can get in contact with them later. 3) Extensive dashboard: See your average response time, average messages per chat, average chat duration, busiest chat times, and a TON more. We think this will help all online business communicate better with their customers via Sumo. I really hope you love it. 😊 Please leave me any questions, ideas, or suggestions!
Justin Miramontes@iamjustinm · Marketing, Pura Vida
@justin_o_0 >>If anyone messages you while you're unavailable for chat, it automatically adds them to your email list. That seems a bit aggressive.
Justin BrumleyMakerHiring@justin_o_0
@iamjustinm Correction on that one. If you are away, the visitor will be prompted to enter their email which will then be added to your subscriber list.
Taylor Banks@taylor_banks
@justin_o_0 nice work! Everyone knows I'm a huge Sumo fan, and I love seeing this addition to the core suite. While I recently adopted another tool for chat, I'm eager to switch and do more with fewer and fewer snippets. 😀 Cheers!
Bram Kanstein (@bramk)Hunter@bramk · @nocodemvp | @startupstash (Acquired)
My buddy @noahkagan and the awesome team at Sumo just launched their own version of Live Chat! Very cool. Love what they're building 🙌
noah kaganMakerHiring@noahkagan · Chief Sumo, AppSumo.com
@bramk Thanks for the HUNK BK.
noah kaganMakerHiring@noahkagan · Chief Sumo, AppSumo.com
For all you HUNTERS, we hooked ya up with a code when you click through to try it out for free for a month. Good for today. Definitely love to hear feedback / suggestions. Really proud of the whole team on this one.
Sarah Doody@sarahdoody · UX Designer. Founder @ The UX Notebook.
Super smart move by the Sumo team. It's so annoying to have to login to tons of different apps to communicate and manage your list / leads / whatever you choose to call it. I currently use a different chat tool, which is free, but I'm eager to check this out for the sole purpose of not needing *another* tool or subscription. The only concern I have is the classic "can one company do MANY things WELL?" Chat can be a full product for some companies. But ... depending on the **needs of the users** I can see how this is a good feature within Sumo. Why? well because I'd bet a lot of the Sumo audience couldn't afford something like Intercom (or even know about it). Or, that Intercom may be *too* robust for their needs. Curious to see how this works and rolls out.
Igor OzherelevPro@oiv · CEO, LeadCooker
Great stuff, guys 👍 Will try it soon 🙌
noah kaganMakerHiring@noahkagan · Chief Sumo, AppSumo.com
@oiv Thanks Oiv!