Hims

Helping men prevent hair loss, erectile dysfunction and more

3.0/5
About

Hims is a men's wellness brand built to help guys tackle those uncomfortable topics related to their health. Men aren’t supposed to care for themselves. We call bullshit. We offer products to prevent hair loss, erectile disfunction, aging skin, and more of the stuff you care about.

Would you recommend this product?
149 Reviews3.0/5

After you give Hims your money you'll notice that there's a few more things that you need to do (take pictures) until you can receive your order.

This is shady. Keeps, a competitor of Hims, makes it very clear *before you give them your money* that you'll need to do this.

I immediately requested a refund from Hims. My emails and phone calls were ignored for 2 days. I then messaged them on Facebook where I finally got a response. First they said that their emails were "a few days behind"... okay. They then told me they would be giving me a "full refund".

A couple days go by and I notice that the "full refund" they gave me is missing $5. When I asked about this on Facebook (since you can't get a hold of them any other way), I was told that the $5 is non-refundable and part of the "consultation and medical assessment". I never had either of those.

Save some of your money and go with one of their competitors, who don't come across as shady at all.

Pros:

Good branding and marketing

Cons:

Shady business practices

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They rip you off pure and simple. The ED pills are advertised in a phony fashion suggesting you get more pills with an order than you do. I know what these things cost and they rip you off big time. Even their doctor sounded embarrassed.
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@retlehs Too expensive and cumbersome to do the consultation. I just buy here without a prescription at https://clvdeliverystore.com
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I had the same experience
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@oscar_lee Is this real website to buy the medicine?
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Nice that it's focused on issues that men don't typically talk about

Pros:

Zero friction to talk with doctors. Great branding.

Cons:

Can't wait for more products to launch

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I'm the founder so happy to share more :)

Pros:

highest quality products on the market, at 80% off. oh, and it's beautiful so you'd love having it on your counter or sink.

Cons:

always working to introduce new product lines to help guys across all of the issues we struggle with

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are there any health risks to these medications?
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I call BS
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@andrewdudum your a liar and a fraud
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I totally love the branding and concept. Wish they would start selling products in others states and countries.

Pros:

Amazing e-shop, cool interface, nice CS and extensive knowledge bank!

Cons:

Only available in few states of US.

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alex hayworthMakin', Buildin', Boppin'

I know a number of doctors who specialize in hair loss (and hair loss research) with regard to multiple causes, including androgenetic alopecia and autoimmune diseases. None of them regard any shampoo or biotin as effective in treating male pattern hair loss...unless you want to keep your nails healthy as can be - biotin will help do that.

If you're man who's suffering from male pattern hair loss, it's probably best to save your money and stick with Minoxidil (most commonly known as Rogaine) and Finasteride (most commonly known as Propecia). I understand what Hims is doing from a business standpoint, but the combinations of products that they sell for hair loss are oddly arbitrary. Minoxidil and/or Finasteride are the standard treatment for male pattern baldness.

I have not used the Hims service, so I can't speak to the process by which they evaluate patients/customers. But while the rate of side effects from Finasteride is very low and the drug is commonly regarded as quite safe, I do hope ample information is given to each person beyond a link to a list of side effects. Some doctors will hand out Finasteride like candy; others will recommend a PSA test as a baseline, and even a semen analysis to be thorough (though I don't think this is even near being a common recommendation). In any case, seeing a dermatologist in person to rule out any other forms of hair loss can be a good practice, too.

Pros:

Helps normalize/destigmatize men's hair loss products

Cons:

Selling you (some) things you likely don't need.

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Biotin has been proven to help strengthen people's nails and hair.. It also helps promote healthy skin. I don't think it says on the Hims site that Biotin is going to help you grow hair back. Also, the shampoo doesn't claim to help you grow your hair back either. It's just a shampoo that give your current hair some volume. The trial pack comes with all 4 items: Finasteride, minoxidil, biotin, and the shampoo. If you don't want or need any of those items you just un-check the boxes online and wow look at that, your next months shipment is way cheaper. They provide you with tons of information before, during/after consultation, and in each package. Hims is very upfront about what each product does. You are being misleading, not them. I used Minoxidil only for about 11 months with little to no improvement, that's why I sought after Finasteride a while ago. This company provides me with an easy and significantly cheaper solution for what I need.
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@alexthayworth They dont say biotin helps grow hair back, just give them a fuller look. They do send minoxidil and finisterride which is the actual treatment and they only thing doctors recommend for hairgrowth
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This service has been incredibly convenient for me!
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Honestly I would stay far away from these guys. Terrible experience overall. Do not reccomend.

Pros:

Nothing. Customer service is absolute garbage

Cons:

Can’t answer general questions correctly and NEVER responded in a timely manner. ‘Doctor’ was inconsiderate and dismissive.

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What a waste of time, told me I needed 3 blood pressure readings 12 hours apart. I told them I gave you my blood pressure reading already and Everybody and Everywhere I look this reading shows I gave healthy blood pressure except your Doctors you use for this site. Then they sent back we refunded you and for me to see a Dr in person have a good day. I said thanks for wasting my time fuck off
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I don't know why people are hating on this brand. I used to be prescribed Finasteride through a dermo in town and took it for a few months. Since my insurance doesn't cover cosmetics it cost me $100 a month ($3/pill) and I couldn't make that happen every month.

I heard about Hims on a few podcasts I listen to and decided to try it. I paid $5 for a trial, and then just had to confirm some things, answer a few questions, and send a couple pictures to the doctor. People don't understand that you have to discuss all this stuff before they just mail you a prescription. Sure it costs $5 upfront but the value of the items without the prescription is easily $30 at least. The doctor responded promptly and we talked back and forth. When everything was confirmed my stuff was shipped. This included shampoo, biotin gummies, minoxidil, and a month of Finasteride.

I also emailed customer support with some general questions. It took a day or two but they were super nice and helpful.

After you do the trial pack, you can go online and alter your order. Don't need the shampoo? Fine, they take that out and you don't pay for it. That goes for any of the secondary products.

All I'm saying is I get a month of a prescription I need, mailed to me, for about $33 with tax. That is 1/3 of what it normally costs me. If you can find the stuff cheaper elsewhere that's all fine, but don't complain about a company trying to save people money and hassle. I don't have the time or money to go to regular doctor visits for something that I know I need.

Pros:

Quality, accessibility, fast and easy consultation

Cons:

none so far

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I call BS
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I get propecia from costco for $13 for 3 month supply. Lol
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I wanted to try out their services, I filled out everything correctly, uploaded photos of myself and my photo ID, paid for the service up front... Then the doctor messaged me and refused to service me in my time of need. I explained to him that I would like a reason why you are refusing to help me. He told me it was because of one of my answers in the forms, which I then explained he misunderstood. He didn't care, and told me to go see a doctor near me. (Mind you, I explained to him I moved to a new area and am not comfortable with going to a new doctor about this embarrassing problem. They didn't care.)

But everything happens for a reason... I found another competitor of theirs, Roman, and they were able to help me and shipped the discreet package immediately and I received it 3 days later. I also didn't have to pay up front with them, and the first month is free up to $50!!! MUCH better deal and service than ForHims. HIGHLY recommend Roman Pharmacy at GetRoman.com

Pros:

They refunded my money, and i was able to get the same product, at a cheaper cost, from another company called Roman.

Cons:

Doctors gave me hard time and wouldn't work with me as a patient. The doctor misunderstood one of my answers, and REFUSED to help me!

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Used it every other day for a month and definitely saw a difference in the texture of my hair. Let's see how it is in a year from now

Pros:

Shampoo is very good for my hair but skeptical about it preventing hair loss.

Cons:

none

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Its been several months

Pros:

Short dr visit. Take aface pic knowyour blood presher. Few health quenstions and your done.

Cons:

The web site takes a little getting use to.

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It works well. Refills are easy.
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Hims products have been a regular part of both my morning and evening routines since they've been on the market. There aren’t many companies that address men’s issues + beauty with an informative scope and well branded approach.
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Noel Houle von BehrenJust a New York boy on the glow up
Hims is a fabulous company that makes men's wellness a priority for an affordable price. Honestly, I was skeptical at first, but with consistent use of their hair products and diet/ exercise, I was able to turn some balding around. Love the products, and love that they shift the conversation to long lasting holistic health rather than quick fixes. Pros: Quality products, vested interest in consumers, and furthering the conversation on holistic wellness (for men) Cons: Customer response time/ customer care department needs to match the consistency and efficacy of their products
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$5 is for the docs consultation - non-refundable and it will take weeks to go through their process,

Pros:

non

Cons:

Very Shaddy website - they will attempt to triple your order

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Mike MeskeA regular Joe ...or Mike I guess
@hramz123 It didn't take that long for me. And to see a doctor with an appointment sometimes takes months to get in. They never tried to triple my order. They suggested a few extras but it was no big deal to turn them down and move on. Relax a little. 😋
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Horrible customer service horrible scheme go fuck yourselves

Pros:

none

Cons:

All

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My order has been delayed for some reason and I'm still waiting to hear why. Have sent 3 emails requesting update with no response back. Real close to asking my credit card company to refund my money.

Pros:

Good promises

Cons:

No delivery and no customer support

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I cannot really explain properly how frustrating my experience has been with this company. I placed an order on September 16th for the anti-aging kit, which I believe is really just Tretinoin, a product commonly used for acne but found to have anti-aging and collagen building properties.

After about a day I received an email stating that one of my photos didn't meet the standards to issue a prescription and that I need to go ahead and retake one for the right side of my face.

Fine, this is no big deal, as they've, to issue prescriptions over the internet, have guidelines and regulations to meet and, despite my request for, once again, a product that is primarily used for greasy teens with hyperactive glandular issues, I'm fine with this.

I take another photo a couple days later, upload it to the system, and go about my day. As the product is supposed to start coming in on a monthly basis, I forget about it and wait for my shipments to start coming in.

About a month and a half later I notice I've received no product (it isn't my highest priority in the world and I'm frankly busy, in reference to the noticing it a month and a half later) and log back into the site to check on things. I'm getting the same message about my upload not meeting the doctors standards and that I need to go ahead and re-upload another one.

The system had essentially sat on my re-upload, I believe, and my order/case had grown stagnant. I contact customer care, they re-activate my order, and I get a note from the system stating that I need to upload another photo because it didn't meet the doctor's requirements. I sigh, because frankly this feels like it's all a formality (dude, it's a cell-phone photo of the side of my face, and unless half of it is being eaten away by some giant lesion, let's be serious here, you're really just doing this to meet state/fed guidelines because I am, once again, ordering acne medication that is nevertheless prescription-only) and because, at this point, this will be my third-upload.

I'm on the train when I get the message, and so I go ahead, take a quick photo of the right side of my face, upload it yet again, and go about my day.

I get another email later on and they've rejected my photo *AGAIN.* They send me a message stating that the right side of my face is too shadowed from the hat I was wearing and that I'll need to take it off and send them a photo for proper viewing.

At this point, this is ridiculous. First of all, the photo was not too shadowed. It was taken on an iphone, and the iphone's camera software, developed by a company with a market cap that recently hit a trillion dollars, ensures that a person's face is the absolute top priority in any image and always focuses the exposure specifically around that.

Secondly, the other two photos I submitted were taken on my imac, which has a front-facing camera with about 7 megapixels and provides images that look like they were taken in 1987; making me look grainy as crap to begin with.

At this point, I'm now super pissed because it's been nearly three months since I placed my order and the Dr in charge of my case keeps rejecting my images.

I write back 'this will be my fourth f*cking submission. maybe the fifth I should go to a studio over' and get a message from Dr. Dine not long afterwards that 'profanity will not be tolerated. I will not be receiving my medication at this time.'

I always get amazed when people do this thing where, despite living in a world where profanity, sex, and violence is not only encountered on a monthly, weekly, daily frequency in any and every consumable form of media available suddenly pull out this sacro-sanct card where they've been terminally offended by something they loudly exclaim when they've stubbed their toe.

Anyway, after three months I've nothing to show for all of this, save a credit card statement with a charge from Hims on it, and an interaction with dr that fits into the self-important dr cliche like a glove and is.

Pros:

Has a fully functional website and spends a lot on advertising

Cons:

Won't actually fill your order

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@joe_jenkins Got same problem. so far they've taken 2 $35 payments a cpl weeks after my only cost you $5. order. that was in june. nothing yet. np order in the works. Then last month andothe $70 taken about a week after that they say the needed a updated pic of m And my account #found # on 1st order on line. I've sent numerous emails. Asking about the complaining about not getting a reply back etc
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Switched to Roman.

Pros:

Great to order product online.

Cons:

Ridiculous process. Re-order is more difficult than original order. They keep charging me, even though they havent shipped anything.

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hidden monthly fees for a "subscription" for the right to use the service where they still charge you when you actually use the service.

Pros:

can't think of any

Cons:

Super shady business practices, just use roman instead

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DO NOT DO BUSINESS WITH THIS COMPANY. The website is designed such that they will be signing you up for a subscription without your knowledge. When I tried to cancel the subscription they told me they needed an order number. The problem was I never recevied a ocnifrmaiton e-mail. Furthermoe the order they send out to you contians no paperwork. No invoice. No order. No order number. It's a scam! I have given them my name address dob and even offered my ssn but they said without an order number they will not cancel. Huh? They can't look up my order with my name and address? So unless I come up with an order apparently my subscription will run forever! Beware! I have already contacted my AG and the US Atty.. They use unfair business practices and are committing mail fraud. p.s. you can buy what's in their kit package for far less at the pharmacy.

Pros:

Noting

Cons:

Unfair business pratices. False Advertising.

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Rip off. The process to order is not easy but the real problem was being charged monthly hidden fees after my order was complete for several months. This isn't explained in checkout. They don't email you or provide terms of service on their website. Their is no receipt emailed to you and no way to review your order on their website. Customer service was unhelpful

Pros:

Don't have to visit a Dr in person

Cons:

. Stay away! Read below

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Cancelled my subscription. They keep charging my credit card and sending anyway. Very rude customer service.

Pros:

Easy to get started

Cons:

Just about impossible to reach customer service.

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I’m already being treated with meds so why can I get them cheaper here? Unless there knock offs

Pros:

Love reading your crappy reviews and how shitty u guys are

Cons:

If you tell the truth they won’t provide you with any medication. I get the meds they have but there expensive

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They made a mistake on their website in regards to when my item was shipping. When I contacted them it took 4 days for someone to respond and when their “customer service rep” Brittany finally did rather than say “we are sorry we made a mistake” they said no mistake was made and they were busy so that’s why they didn’t respond. There are so many better options where you’re actually cared for.

Pros:

The idea is interesting

Cons:

Worst customer service ever

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I tried to get in touch with their customer service team multiple times to no avail.

Pros:

it looks cool

Cons:

They spam you every day, if you try to unsubscribe they spam you again and again. I have done everything to try to get rid of them.

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This website deleted my review and I don't feel like re-typing my essay, so I will be brief. The customer support is unresponsive, and after my order sat in their queue for over a week, they try and give me a different product than what I requested. Keep in mind this is AFTER they already charged your credit card for the initial product that you ordered. Fine, no worries, send that instead. Another week goes by, still nothing. Turns out they cancelled my order due to "Something in my medical chart" and have never elaborated on what that actually meant. And after another week, finally my refund came in! Except wait, it's only a partial refund. The doctor's visit is nonrefundable, nothing they can do, their hands are tied! What an utter failure of a company. Go to Keeps instead, they sent me the Finasteride within 3 days of placing my order, zero hassle.

Pros:

Nothing.

Cons:

Use Keeps instead. Please, just avoid this company.

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I tried to use their product but was turned down and never got my money back. Stay away!

Pros:

None

Cons:

Big scam. They take your money and you get nothing. They tell you its the doctors fee!

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Shady companies don't deserve your money. Bottomline, stay away because they charge you and have shady practices of not emailing. You should receive an email every time your account is charged. I let mine go for a few months not thinking and I am sure I am not the only person.

Pros:

Received product as described

Cons:

Hidden membership fees, charges your account even after you don't renew prescription. Does not send emails when they charge your account.

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Stay away don't waste your time or money. They lead me around by nose for a week just to cancel my order because I didn't give them a meds list that did give them.

Pros:

The concept is good execution very poor.

Cons:

They ask for personal information they don't really need. Long process for no reason.

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Had to cancel the credit card.

Pros:

The products would seem useful and undercut doctors Monopoly on perscriptione.

Cons:

Incomplete order, NO customer service, no way to cancel the subscription.

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Took two weeks to get my product, once I got it doesn't even work.

Pros:

Branding, Marketable

Cons:

Took two weeks for product

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Don’t fall for their shady business tactics. I lost my money to them. They make it impossible to unsubscribe from the profile and won’t refund your money if you can’t cancel shipping which they also don’t provide the option for.

Pros:

Nothing

Cons:

Everything

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I was prescribed a dosage of medication far below the recommended dosage which would render useless. I was led to believe I would be subscribed the proper dosage from a licensed doctor. Onb their website they state "Get connected with a qualified physician licensed in your state to start your diagnosis, and talk about potential treatments" NONE OF THIS WAS DONE. But they took my money. THey are a crooked, shady company.

Pros:

THey are a crooked, shady company.

Cons:

THey are a crooked, shady company.

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Nana

Pros:

Fast delivery

Cons:

Too expensive

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I went against all the negative reviews I read about this company and went ahead with the online doctor visit anyway. $5 for the first month was a great deal so I figured what did I have to lose? After I completed the online questionnaire, uploaded my photo and license, and paid my $5, I waited....and waited....and waited. It's now been three weeks and there's been nothing but radio silence. My online account still says "Dr. Review in Progress". I emailed the customer service and did get a response back apologizing for the delay with a promise that I would hear something in 48 hours. That was a week ago. So I emailed again. Same thing: apologies with a promise I'd hear something in 48 hours. I'm now doubtful it will happen, so I canceled the subscription. I guess they'll keep my $5 which is fine, but after 3 weeks I could have spent that time going through another similar company and gotten better results.

Pros:

Nothing

Cons:

Be more responsive.

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Zerstorer23Engineer living my life!

So, you're looking to get some hair-loss, ED, or anxiety medication online. Cool. Take care of yourself. So you sign up with Hims - they have good articles written about them, their website is super slick, you get a prescription, they deliver genuine product. Over three months you get three months worth of your prescription of medication. You're happy, but you don't need any more medication. So you let your prescription lapse. If you need more, you figure, you'll renew it and continue the monthly refills at $35 a month. Fair. Then, 8 months later, long after you've gotten your last batch of medication and Hims is just a distant memory you finally notice a monthly charge of $15 on your credit card statement from "HIMS & HERS HEALTH FORHIMS.COM CA". Strange. You quickly search Mint and realize that you've been charged $15 eight times, totaling $120, for each month you haven't used their services. Did you miss some email notifications? Were you asleep at the wheel when you could've put a stop to this back in November 2018, the first month it happened? You search through all your emails, because you use GMail, you never delete your emails, so you expect receipts, right? Well. Not for these charges. You search and all you find are 17 promotional emails from them between November 2018 and June 2019. You email customer service looking to get your money back. Customer service explains that "this membership fee was previously bundled and included in the price of the products you were receiving each month". You look at you email receipts and on your website profile - no such "bundle" is indicated. If it said "$20 - medication, $15 - membership fee", fair. But no, it's just $35 for the medication. When you weren't getting medication, they still charged you $15. For the privilege of sending a single email to a doctor who'd rubber-stamp your prescription renewal for the next three months. Imagine if Amazon Prime was free if you buy something every month - but as soon as you don't, you're charged $15. Not participating is when they pick your pocket. Hims is a company that punishes you for not ordering. $15 a month for a membership that took you mere minutes of effort to join. The "best they can do" is refund 3 months. Hims, a company with a potential valuation of over $1 billion, apparently can only afford to refund $45, and pocket the remaining $75 of your money. Use some other service and pay attention to their business model. Cancel accounts and memberships when no longer needed, restart them quickly when you need to start again.

Pros:

They delivered the medication I asked for

Cons:

Slickly produced pick-pockets: "Membership fees" cost me $120 without warning over 8 months

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Léo GalleyCo-founder, Tokenization @ Republic
Forcing customer to contact support in order cancel an order is borderline a dark pattern.
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Charges a $5 non-refundable fee that is never discussed beforehand. Shady business practices all around
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I purchased hims however I would not really recommend it. I purchased their "Complete Hair Kit" including The Shampoo+, Finasteride, Minoxidil, and Biotin Gummy Vitamins. However, without my knowledge, hims changed my order without notifying me and removed the Finasteride from the kit. It turns out Finasteride needed a prescription so I just though, "oh well, it was just $5". But no, when hims changed me to the plan excluding Finasteride, they also made it a subscription without telling me. Now I am charged $35 for a kit that is lacking one of the most important parts (Finasteride) and am unable to refund it. Pros: Neat idea Cons: Expensive and poor customer service.
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They want your money, not your satisfaction. They will not tell you they are about to mail the next shipment, and give you a chance to say no, you don't want it, or postpone it. They will tell you the order has shipped, because then they won't allow you to cancel the order. So, in essence, they are about the money, not the customer. Watch your wallet., watch your credit card changes
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Buyer beware! Like Ben, Hims has been impossible to work with... I moved and wanted to cancel my subscription, and it was like an act of congress to speak with a person. I called the 1-800 number listed as customer support and had to endure listening to about 15 "sales promos" only to be told 10 minutes later that the number had changed! I had to send 3 requests through email to get my subscription cancelled; it was incredibly frustrating! Stay away from HIMS!
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The subscription is a rip off trying to suggest that all of their customers should be using the same amounts of their product every month, when every individual has different needs and different amount of hair to treat.
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Mike MeskeA regular Joe ...or Mike I guess
No hassle and the doctor really seems to make sure you are ok for whatever treatment that is needed/requested.
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Love the branding & how easy it is to get started
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Fantastic business model! Way to cut out the middle man and reduce stigma!
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This product definitely worked for me, I started in June 2019 and by August 2019 my hair was back and I was excited and confident again. Didn’t have to wear hats to hide my head. I’m still using this product and I couldn’t be happier.
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Stellar customer service and great products. Love the gummies!
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Dave Garrett Sarrafianqueer filmmaker living in LA
ive been using the hair products for a little less than a year and ive had nothing but positive results. the customer service gets back to me within 48hr and is polite and helpful.
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I have struggle with hair loss since my junior year of college, around the age 21. I always new it was a problem, but not until age 26 when I was a groomsmen for a buddy's wedding did I see the wedding pictures that really showed how bad my hair loss actually was. I had heard the advertisements on some of my favorite podcasts, and figured I had nothing to lose at this point. I've been on the complete hair restoration regimen for almost 15 months now, and I am completely blown away by the results! My crown has filled in dramatically, and my receding hairline and thinning front has thickened up and started to regrow! I've tried other products with no success, but sticking with the Hims program has been huge for me. The confidence I've gotten back from my hair recovery is huge. I'm no longer ducking my head or standing up against the wall when I'm out so nobody can see my bald spot. If you're at all concerned about hair loss, do yourself a favor and get Hims, I wish I would have done it about five years sooner!!
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