Helpmonks 2.0 is the brand new version of the successful email collaboration platform. In 2.0 you will find new integration and plugins: Trello, LiveChat, Custom Fields, Customer Satisfaction Ratings and Custom Application (integrate with your own apps). Furthermore, we will introduce our Helpmonks CRM and automated email marketing tool, soon.
Great concept, very customer friendly organisation, great pricing.Cons:
Unfinished UX and workflow. Lots of rough edges.
Helpmonks is the perfect concept (charge for a support desk on a per mailbox basis and not a per agent basis). Like HelpScout and Freshdesk, Helpmonks is oriented towards seamless support via email. For us, Helpmonks is just short of the polish necessary to allow us to move from Teamwork Desk. We're watching Helpmonks closely though. Helpmonks is the most affordable quality email support help desk option on the market.Alec Kinnear has used this product for one month.