Create a beautiful knowledge base and keep it up to date



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Jake Petersย โ€” CEO & Founder @HelpDocs
Hey everyone! I'm Jake, one of the founders of HelpDocs.

Thanks a ton for hunting us @charlieirish :)

HelpDocs is hosted knowledge base software that helps companies make better help documentation.

A few months ago we started building out our own docs because we couldn't find a platform that let us make great looking docs AND keep them up to date.

For SaaS companies especially, the product usually changes more often than the docs. Customers get confused, and get in touch with you anyway. Or just abandon the problem they were trying to solve.

We have tools (like reminder emails) that help you keep them fresh, plus a ton of neat integrations with platforms like Drift, Front and Intercom. And we think our frontend looks pretty sweet too. ๐Ÿ˜ป

So check it out. I'd love to hear your feedback!
Tarik Kurspahicย โ€” CTO,
@jakeapeters @charlieirish - Hi Jake.

I love how clean this is and I think you're spot on with the unlimited users feature.

One thing we've done is a ZenDesk integration with Slack so we push all tickets to a Slack channel where anyone in the company can subscribe to see issues that are coming in and talk about them before responding to the customer.

We don't really need everyone responding to them, but we do want everyone to be cognizant of all the tickets coming in and to be able to discuss the issues openly so we can get back to our customers more quickly.

Anyway, love the product :)
Jake Petersย โ€” CEO & Founder @HelpDocs
@tariktech @charlieirish Hey Tarik! Thanks so much for coming over to check us out :)

Unlimited users was definitely an important one for us to do. All-hands support is pretty much the norm in a startup, and per-user pricing just doesn't work for teams like ours!

The way we see customers using HelpDocs right now, is they'll invite their whole team, then each team member will write about their specific area of expertise. That way you get awesome docs covering all areas of the product ๐Ÿ‘
Tarik Kurspahicย โ€” CTO,
@jakeapeters @charlieirish - Absolutely. The other thing I like about everyone seeing tickets is that the devs can get started figuring out potential solutions for a real problem rather than waiting for "customer support" to pass it on via "product"... It shortcuts a lot of cycles that are present in larger orgs.
Kristo Mรคgiย โ€” Founder at Deekit, Techstars alumni
Been following HelpDocs journey for a while now and really like the new design ๐Ÿ™Œ

Highly recommend for startups who need quickly and beautifully set up their Help/Support knowledge base ๐Ÿ‘

Good job Jake and Jarratt!
Jake Petersย โ€” CEO & Founder @HelpDocs
@akacoxy Thanks so much for all your support so far Kristo! Love the work you guys are doing over at Deekit, too โ˜บ๏ธ
Jarratt Istedย โ€” Cofounder, HelpDocs
@akacoxy Cheers Kristo! It's great learning from you guys and your startup journey. ๐Ÿ˜ฌ
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