On October 30th at 5:00 PM, I was directed to the payment gateway heleket.com to make a purchase from a website. The payment method offered was cryptocurrency, and I selected Litecoin for the transaction. I sent the amount of $420 to the provided address. After the funds left my wallet and arrived at their wallet, the transaction was marked as "blocked" without any explanation. The only support contact they provided was a Telegram bot ID.
After messaging their support and waiting several hours, they requested proof that the funds were mine. I submitted all the necessary documents, including the transaction receipt and screenshots to prove that the funds came from my exchange account and were transferred to their wallet.
However, after waiting for two days, instead of refunding my money, they asked me for "KYC" verification. I created an account on their website and completed the automated verification process through Sumsub, but even that was not sufficient for them. They then requested a direct photo of my documents along with a selfie, which is illegal. As far as I know, I am not selling anything to them or using their payment gateway to conduct business. I simply want a refund of my own money. Why would they need my personal documents for this?
Additionally, this company does not provide any information or physical address on their website, which raises serious concerns. They could misuse my personal information and potentially cause legal issues for me. If they do not return my funds, I will be forced to report this to Russian cybercrime authorities.
