Erica is available 24/7 to help you with your Bank of America banking needs. She's new and still learning. The more you interact with her, the smarter she gets. Just talk, type or tap and she'll help take care of the rest.
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Bank of America debuts its AI-powered assistant, Erica | ZDNetBank of America on Friday officially introduced Erica, an AI-powered virtual assistant for its 25 million mobile customers. Erica, which Bank of America began rolling out to customers in March, can help people conduct banking via voice commands, text or with gestures from within the Bank of America app.
Bank of America's AI assistant is ready to help with your financesBank of America customers can use Erica to search for past transactions across all their accounts, navigate the mobile app to find routing numbers or the closest ATM, view bills and schedule payments, lock (and then unlock) debit cards and transfer money between accounts (or send money to others with Zelle).
Bank of America Delivers First Widely Available AI-Driven Virtual Financial AssistantCHARLOTTE, N.C.--()--Bank of America is rolling out the first widely available AI-driven virtual assistant of its kind in financial services, Erica, to its 25 million mobile clients. This latest innovation reflects the bank's continued investment in digital capabilities as part of its high-tech, high-touch client experience, including the Digital Mortgage Experience™, mobile car shopping tool, Merrill Edge® Guided Investing, and Business Advantage.
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