Capital One just released a "smart, funny and genderless chatbot...It understands emojis and is not afraid of anything." You can read more on their Medium article. I'm quite impressed with the AI team and Capital One design in general lately.
Nice!
I published that idea 2 years ago (before the bot thing became hot). Finally someone made it!
https://medium.com/@matgosselin/...
Good stuff Capital One ;-)
So they've repackaged the same SMS banking features from a decade ago with some NLU. This covers most of the branded intelligent assistant/bot deployments I've seen, which speaks more to how poorly SMS interactivity was designed and made available than to bots being the realization of something consumer-friendly.
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