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Discussion
Hunter Owens
@owens · PM at Stealth
While being a beta tester of Enjoy, I've felt the same way I did back in the early days of Uber. Having an expert show up wherever you are, with the product you want, at no additional cost, is pretty awesome.
Traditionally, I've always been one to figure out how to setup new products on my own. Perhaps that's because the few times I had tried utilizing tec… See more
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Andre Plaut
@andreplaut · Sr. Manager, Huge Inc.
This is all super interesting to me. Before GA, I worked at Apple Retail, focusing on employee training. A huge number of the NYC Enjoy experts are former colleagues of mine.
This very much takes the Apple Store experience of surprise & delight and personal setup out of the store and into your home. I can only assume given how many former Apple employe… See more
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Andre Plaut
@andreplaut · Sr. Manager, Huge Inc.
Former Head of Apple Retail, Ron Johnson's new company: http://www.wsj.com/articles/appl...
Jason Barone
@jasonbarone · Designer, Engineer at Uber. Freelancer.
This is an amazing idea and I feel it's 100% about the personality of the people Enjoy hires. Having dealt with hundreds of clients over the years the most common frustration is the lack of empathy by support and service agents. These consumers want an understanding and helpful experience, and they don't ever want to feel dumb. I really hope they can nail th… See more