Dispatch Layer
AI helpdesk triage — inbox to assigned ticket in 15 seconds
3 followers
AI helpdesk triage — inbox to assigned ticket in 15 seconds
3 followers
Your support inbox is chaos. Emails get lost, manually forwarded, and SLAs slip through the cracks. Dispatch Layer connects to your M365 shared mailbox and automatically triages every support email with GPT-4o — categorising, prioritising, and routing it to the right engineer in under 15 seconds. ✅ AI triage & categorisation ✅ Auto-assigned tickets in 15 seconds ✅ Real-time SLA tracking & escalation alerts ✅ Built for UK SMBs & IT teams ✅ Live in under 30 minutes
Hey Product Hunt! 👋
I built Dispatch Layer after watching small UK businesses drown in support email chaos - tickets going to the wrong person, SLAs missed, zero visibility.
The idea is simple: your M365 mailbox stays exactly as-is, but every inbound support email gets read by AI, triaged, categorised, and routed to the right team member - automatically, in under 15 seconds.
No forwarding rules. No shared mailbox free-for-alls. No manual ticket creation.
Would love to hear from anyone running a support team - what's your biggest pain right now? Happy to answer any questions!
🎉 Product Update
Just shipped two major features this week:
1️⃣ Team Collaboration Inside Every Ticket — Engineers and team leads can now leave internal notes directly on tickets with "@ mentions". No more WhatsApp pings getting lost. Collaboration stays in context.
2️⃣ Contract Awareness Built Into AI Triage — When a ticket arrives from a customer on a Critical SLA retainer, our AI factors that into priority assessment automatically. Team sees contract tier, hours remaining, and renewal date right on the ticket.
For MSPs managing 50+ contracts with different SLA obligations, this is the difference between a breach and a renewal.
Thanks for the love on launch day 🙏 We're building fast!