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Design Review Podcast - Ep. 45 - The Dangers of Empathy

Can empathy do more harm than good?

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Jonathan Shariat
@designuxui
This week’s show comes to us from a link shared on Twitter by @studioanisa (Thanks Anisa!) It’s an interview from the Harvard Business Review entitled: Putting Yourself in the Customer’s Shoes Doesn’t Work: An Interview with Johannes Hattula We did a whole show on empathy and how important it is for product designers to be empathetic, and it’s interesting … See more

Discussion

This week’s show comes to us from a link shared on Twitter by @studioanisa (Thanks Anisa!) It’s an interview from the Harvard Business Review entitled: Putting Yourself in the Customer’s Shoes Doesn’t Work: An Interview with Johannes Hattula We did a whole show on empathy and how important it is for product designers to be empathetic, and it’s interesting … See more