Paul from Continually here. We're a small team and are super excited to be sharing our story with the Product Hunt community today :)
Our goal is to help you convert more website visitors to customers, by making it easier and quicker for them to get what they're looking for.
Talking to people over live chat is cool, and we know there are some great tools out there to do that. The challenge we see is that not everyone is able to respond in real-time.
And as a user, I find it really frustrating when there's no-one there to reply or it takes forever to get an answer.
So we're building Continually for a future where automation is something that every sales and marketing team can use.
Things that Continually is great at:
🕑 answering questions out of hours or across timezones
📅 helping visitors schedule meetings and book appointments
🤔 discovering what your visitors are really interested in
👀 sharing images, videos, gifs and other content when visitors engage
We'd LOVE to hear your feedback especially what you think we could do better.
@tcodinat thanks, Toni! Being able to help people even when you're not there was a big part of what lead us to building Continually :)
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I am an existing customer, my bots were down twice, once for almost 10 days and now again are down for 4 days, this is very bad for any business. The customer support is too slow in responding, would not recommend any serious business to use their product. Raised a complaint 12 hours back, no response whats so ever :(
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@graphic_destination Yes it's the same for me, I complained few days back they resolved the problem, Now again the bot is down.
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@graphic_destination I too do not recommend for any serious business as the support is a disaster and bots keep going down all the time, I moved away
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Hey Paul, looking at your product it wasn't clear to me what the pricing and business model is. Can you please share?
@footer the business model is a monthly or annual subscription: http://continual.ly/pricing/
Because we ❤️ early adopters, we're offering 50% off paid accounts if you sign up before August 31st.
There's a free trial to help you get started and a limited forever free plan too.
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@paulmckeever Thank you. I would recommend adding the pricing page on top, as myself (and I'm assuming many other visitors) will leave the page if I don't find the pricing info within a minute or so
Congrats on the launch guys!
Continually looks like it could solve a real problem for my team so I'm looking forward to trying it out.
I have a question... Is it possible to jump in and live chat to a lead with Continually?
@shylands great to hear that Continually could be useful at Yomo 🙏
We don't offer live chat. For now, we're focused on automation and helping visitors get useful responses in the conversation flow.
Getting the mix right between automation and human response is something that's really important to us. So we'll definitely keep looking at that.
We found that live chat didn't work well for some of our beta users. What they told us is that even when they were in the office it was hard to reply quickly enough.
You can read more of how that change paid off at: http://continual.ly/customer-sto...
We know there's value in talking to a person directly, which is why we've built features like calendar integrations. For businesses that have the bandwidth to handle it, we want to help visitors get talking to someone as quickly and easily as possible.
We've had Continually on our site for a few weeks now. It was super quick to set up. Links to my Google calendar and we've had some great discussions with potential parades for Pilcro as a result.
Pros:
very quick set up, customizable conversations, links to google calendar.
Cons:
If you have the budget for a team to monitor a chat widget then might not be for you
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Congrats on the launch folks! Looks like you've done a great job on demystifying complex conversation trees through an intuitive UI - I'd love to hear more about that process :)
Looking forward to having a deeper play with it, best of luck Continually team! 🙏🏻
@jordanmoore Cheers, Jordan 😊 🙏.
We think automation should be something anybody can take advantage of — not just technical people. This is how we arrived at the flowchart drag & drop pattern and conversation templates, which we'll be sure to add to when we have more data on usage.
We've also spent a lot of time over the last few months testing the product with early pilot users and iterating on the conversation builder specifically. We think there's lots of scope for it to get better too, so looking forward to your feedback :D.
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We've had Continually on our site for a few weeks now. It was super quick to set up. Links to my Google calendar and we've had some great discussions with potential parades for Pilcro as a result.
Pros:very quick set up, customizable conversations, links to google calendar.
Cons:If you have the budget for a team to monitor a chat widget then might not be for you
Guessi
Wee Trains
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