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Coinbase Commerce

Accept BTC, ETH & other digital currencies in your business

#3 Product of the WeekFebruary 14, 2018
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Coinbase Commerce is a platform to accept multiple digital currencies with ease through a fully customizable integration.

Coinbase Adds Commerce Button | Game Changer For Crypto'sHave you ever gone to purchase something on an e-commerce website like eBay (NASDAQ:EBAY) and found the option to pay via the PayPal (NASDAQ:PYPL) commerce button? Well now, Coinbase has rolled out a commerce platform that might be extremely appealing to merchants.
Discussion
Would you recommend this product?
33 Reviews3.8/5
Ryan Hoover
Ryan Hoover
HunterPro
Ironically Stripe recently discontinued support for Bitcoin payments. Today, Coinbase introduces it's Stripe-like competitor focused on digital currency transactions. This is a big move for Coinbase, extending its offering. Side note: Keep an eye on their Toshi platform. It could be a sleeper.
Upvote (33)Share
Maksim Stepanenko
Maksim Stepanenko
Maker
@rrhoover thank you @rrhoover for posting this here 🙏
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Davis Baer
Davis Baer
@rrhoover This is huge for the practical application of Bitcoin!
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Chris Frantz
Chris Frantz
@rrhoover Too bad Toshi isn’t available in the US App Store 😕
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Mark M. Whelan
Mark M. Whelan
@frantzlight I downloaded it, try again.
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Scott Robertson
Scott Robertson
@rrhoover More interestingly, Stripe's implementation actually just used Coinbase's API in the background.
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Tyler Ruby
Tyler Ruby

I see posts on Reddit and Twitter about Coinbase's horrible Customer Support nearly weekly. It's a shame that they are launching a new product when people can't even get their money out of Coinbase.

Pros:

Cool idea!

Cons:

Coinbase's support team has been overwhelmed for over a year. How can they support a new product too when they can't support their old one?

Upvote (19)Share
Daniel Li
Daniel Li
"Coinbase's support team has been overwhelmed for over a year. How can they support a new product too when they can't support their old one" <--- my sentiments exactly
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Phil Schmosby
Phil Schmosby
More like daily and not weekly
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Bruno Caldeira
Bruno Caldeira
True story! Worst customer service I've ever dealt with.
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Brad Tobias
Brad Tobias
They have a customer service team at Coinbase?
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Anthony Painter
Anthony Painter
Is Coinbase putting on extra support staff to be able to respond to users in a timely manner? Reddit is full of accounts of extremely slow service times, frozen accounts, lack of communication experiences between company and user. How is the exchange, who is unbelievable busy already, add a new layer/service and scale its support commensurately? Thanks.
Upvote (15)Share
Philip Ingram
Philip Ingram

Like other have mentioned, easy entry into crypto but high fees and multiple times not being able to use the platform coupled with almost non-existant support having to wait weeks to get a response that doesn't even address your question. It's nice they want to add new features for us but they need to first be able to support the existing features and user base.

Pros:

Easy, Entry Level

Cons:

Expensive, Understaffed support

Upvote (10)Share
Maksim Stepanenko
Maksim Stepanenko
Maker
Hi everyone! I work on the Coinbase Commerce team. Happy to hear your feedback and answer any questions you have
Upvote (7)Share
Henry Doe
Henry Doe
@maksim_s Can you walk me through the purchase cycle? If I buy something using BTC, do I need to wait the 15/20min for the network to accept the transaction? Or do transaction under a certain amount just get processed if I have some form of 'reputation'
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Maksim Stepanenko
Maksim Stepanenko
Maker
@hcdoe we kept things simple for now: https://commerce.coinbase.com/faq. You will have to wait a certain number of confirmations (depends on the network) for a payment to confirm. Longer term: we will be spending more time thinking about how to improve this experience.
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Henry Doe
Henry Doe
@maksim_s Awesome. (I'm sure your aware of it) But I've been using Nano recently which is instant transfer which has been useful
Upvote (1)Share
John Palmer
John Palmer
@maksim_s Is there some way we can get a confirmation when the payment is confirmed? Right now it just looks like I can embed a button or link on my site that let's people pay me. I want to be able to hook that into an API so that I can confirm that a customer has paid. Is that possible?
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