#3 Product of the WeekFebruary 14, 2018
Coinbase Commerce is a platform to accept multiple digital currencies with ease through a fully customizable integration.
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Reviews
- Philip IngramChief Thinker-Upper, Tellatek.comPros:ย
Easy, Entry Level
Cons:ยExpensive, Understaffed support
Like other have mentioned, easy entry into crypto but high fees and multiple times not being able to use the platform coupled with almost non-existant support having to wait weeks to get a response that doesn't even address your question. It's nice they want to add new features for us but they need to first be able to support the existing features and user base.
Philip Ingram has used this product for one year. - Tyler RubyFuture FounderPros:ย
Cool idea!
Cons:ยCoinbase's support team has been overwhelmed for over a year. How can they support a new product too when they can't support their old one?
I see posts on Reddit and Twitter about Coinbase's horrible Customer Support nearly weekly. It's a shame that they are launching a new product when people can't even get their money out of Coinbase.
Tyler Ruby has never used this product.
Discussion
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Ryan HooverHunterPro@rrhoover ยท Founder, Product Hunt
Ironically Stripe recently discontinued support for Bitcoin payments. Today, Coinbase introduces it's Stripe-like competitor focused on digital currency transactions.
This is a big move for Coinbase, extending its offering. Side note: Keep an eye on their Toshi platform. It could be a sleeper.
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Maksim StepanenkoMakerHiring@maksim_s
@rrhoover thank you @rrhoover for posting this here ๐
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Davis Baer@daviswbaer
@rrhoover This is huge for the practical application of Bitcoin!
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Chris Frantz@frantzlight ยท presskite.com ๐
@rrhoover Too bad Toshi isnโt available in the US App Store ๐
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Mark M. Whelan@mark_m_whelan ยท Founder, Fellow and Executive Coach
@frantzlight I downloaded it, try again.
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Scott Robertson@scott_robertson ยท Engineer, Baremetrics
@rrhoover More interestingly, Stripe's implementation actually just used Coinbase's API in the background.
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Anthony Painter@a12rj ยท operations, investor, problem solver
Is Coinbase putting on extra support staff to be able to respond to users in a timely manner? Reddit is full of accounts of extremely slow service times, frozen accounts, lack of communication experiences between company and user. How is the exchange, who is unbelievable busy already, add a new layer/service and scale its support commensurately? Thanks.
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Maksim StepanenkoMakerHiring@maksim_s
Hi everyone! I work on the Coinbase Commerce team. Happy to hear your feedback and answer any questions you have
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Henry Doe@hcdoe ยท Designer
@maksim_s Can you walk me through the purchase cycle? If I buy something using BTC, do I need to wait the 15/20min for the network to accept the transaction? Or do transaction under a certain amount just get processed if I have some form of 'reputation'
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Maksim StepanenkoMakerHiring@maksim_s
@hcdoe we kept things simple for now: https://commerce.coinbase.com/faq. You will have to wait a certain number of confirmations (depends on the network) for a payment to confirm. Longer term: we will be spending more time thinking about how to improve this experience.
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Henry Doe@hcdoe ยท Designer
@maksim_s Awesome. (I'm sure your aware of it) But I've been using Nano recently which is instant transfer which has been useful
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John Palmer@john_c_palmer ยท Software Engineer
@maksim_s Is there some way we can get a confirmation when the payment is confirmed? Right now it just looks like I can embed a button or link on my site that let's people pay me. I want to be able to hook that into an API so that I can confirm that a customer has paid. Is that possible?
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Waldemar Juschin@wjuschin ยท Founder - 5AM Provisions, Inc.
@maksim_s pay with XRP?
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Jaynti Kanani@_jdkanani
They had a page called "Coinbase merchants". They just changed the name, did PR again and added extra currencies.
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Maksim StepanenkoMakerHiring@maksim_s
@_jdkanani it's actually more than that :) Please see my response to @yoeriboven
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Behrouz@behrouzix ยท PhD Candidate in Attention Economy
As someone who had to deal with Coinbase support - which took about two months to get a single reply - I'm excited, but scared.
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