CIF Analytics Cloud (for Zendesk)

AI for support tickets that shows you what's relevant & why

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Finally an app that automatically reads & understands what's relevant in your support tickets *and* shows you why! Get insights into problems that keep CX managers up at night like churn (why customers leave), who are high-risk accounts, and more! Automatic analysis (no tags/setup)! Reports anyone can read (no data science). Results in seconds.

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Cameron K.F. Koo
Cameron K.F. KooMaker@cameronkfk · Growth & Product, SiteFocus
Hey PH, Cameron from the SiteFocus team here. We're excited to share the CIF Analytics Cloud - an analytics platform built around an AI that reads, learns, and understands what's important & can show you why. Our Zendesk integration turns customer experience data into insights anyone can read in seconds. No data science. No coding. How it works: The app pulls tickets into a central repository. Use filters to export data and watch the AI go to work. Our symbolic AI uses context to discover relevant subject trends, map relationships, spot supporting excerpts and links back to relevant tickets/docs (like an analyst auto-tagging your tickets)! Cool things you can do: * Get the big picture into what your customers are saying & why it's important * Measure qualitative change over time - e.g. root-cause analysis historical data why an account terminated or feature failed Awesome design perks: * 1-click setup - go from data to insights in < 5 minutes. * No data science, training, tagging - get instant results and save $$$ + time * Slice & dice with Zendesk filters or custom search (Boolean, regex) * Own your data - 100% fully exportable * Time-series with text - for the 1st time you can monitor change in context over time (what people say or custom target profiles - e.g. features, concepts) * Business-friendly pricing - pay-as-you-go, no contracts or obligations * 14-day full access trial (to get your feet wet) Thanks for taking the time to read. Love to hear your thoughts!
Shreyaa Ratra
Shreyaa Ratra@shreyaa_ratra · Making B2B sales easy via EasyLeadz.com
@cameronkfk , Are you planning to do outbound B2B sales ? How about a system which can help you track companies which are using Zendesk, find out the contact details of decision maker working in those companies and send them cold e-mailer and follow up on its own. Would be happy to hear your thoughts on this ?
Cameron K.F. Koo
Cameron K.F. KooMaker@cameronkfk · Growth & Product, SiteFocus
@shreyaa_ratra Thanks for the message! We designed our app to be v. self-service - e.g. sign-up, setup & reporting in < 5-min. - in a huge, untapped problem space. It's always awesome to meet folks w/ cool tools; feel free to PM me :)
Shreyaa Ratra
Shreyaa Ratra@shreyaa_ratra · Making B2B sales easy via EasyLeadz.com
@cameronkfk Awesome. Do let me know if you need help in outbound sales at any point of time.