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Spencer Yang
@spenceryang · Co-founder, KeyReply
Post Launch: We wrote a more detailed post about how and why we built Chat by KeyReply:
https://medium.com/@carylyne/why...
Our team built a variety of web and mobile products, to support customers on websites, we either have to use ugly contact forms, or resort to paying for expensive and bloated live chat software that we do not need. As a small business … See more
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Spencer Yang
@spenceryang · Co-founder, KeyReply
Post Launch: We wrote a more detailed post about how and why we built Chat by KeyReply:
https://medium.com/@carylyne/why...
Our team built a variety of web and mobile products, to support customers on websites, we either have to use ugly contact forms, or resort to paying for expensive and bloated live chat software that we do not need. As a small business … See more
Daniel Kempe
@danielkempe · Co-Founder @ Quuu.co
Hey, this will be really useful for local businesses! I would use this if I was still shooting weddings. People much prefer the instant chat option and giving them tonnes of choices is another win win.
Pieter Walraven
@pieterpaul · Founder & Product @ Pie - pie.co
Nice! I think for the user it makes sense to push these support messages to an app that they already use; no need to get used to yet another interface.
Commoditization of the interface FTW! ;-)
What's your longer term vision for this product @spenceryang ?
Chenoa Farnsworth
@cfarnswo17 · Managing Director, Blue Startups
This is a great introduction to an awesome company! Check out all the tools KeyReply has to offer the team on the go...very clever stuff.
Olivier El Mekki
@oelmekki · maker
Very cool :)
If I may suggest a small UX tweak: while it's clear to website owner what the icons are about after selecting the available channels, it may not be that clear for visitors. Maybe the various channels offered would feel a bit less confusing to them if each icon had a "title" attribute containing the name of the service?