Cassette 2.0

Record, transcribe & search user interviews, meetings, calls

1.0/5
Would you recommend this product?
4 Reviews1.0/5

The idea was compelling, so I downloaded the app. I thought the subscription model made no sense, but I wanted to try the product, so I paid for the basic $10/month plan.

The promised "import audio" from another app feature? Nowhere to be found.

I emailed the company asking if I was missing something, and got no response.

Then I checked the App Store to see if other people were having similarly terrible experiences and...the app is no longer in the store.

I cancel my subscription, then follow up and ask for an explanation and a refund.

That was over a month ago. I've since heard nothing.

Chargeback time.

Pros:

At this point, nothing at all.

Cons:

The app stopped working and is no longer in the App Store. The developer stopped responding to emails, including one asking for a refund.

Hi Dan Thanks for the review, and sorry about the slow response. Our company was going through an acquisition and that took a lot of bandwidth away from our small team. I sincerely apologize for the bad experience. As of today, I have personally responded to every customer email from the last 3 months and I would like to express my sincerest apologies to you the few other customers who had to wait for a response. Regarding your question about the Import Audio feature, that feature is very much in the app. The way to do it is to go to the audio file you want to have transcribed, no matter what app on your phone has it (like Evernote, Google Drive, Dropbox, Voice Memos etc). Then, just click the Share or Export button and you will see an option in the list called "Import to Cassette". We understand that feature is hard to find in the app, but unfortunately Apple does not allow us to import files directly and this is the standard way apps can share files amongst each other. As you noted, the app is not on the App Store at the moment. This is because we need to make some changes to the App before we can put it back on the App Store as a result of the acquisition. We pride ourselves on having great customer reviews on the App Store and not being on the App Store is not ideal for us either. I understand this doesn't give you much information but I promise we'll have more news soon. Meanwhile, if you or anyone would like to try the app again, we are happy to add them to our list of beta testers. If you happen to have deleted the app from your phone, I have also added you to our list of beta testers. You should have an email inviting you to install a test build of the app. Finally, we have a no questions asked refund policy and we issue refunds to every customer. I have issued you a refund for your payment of $10 (I would've refunded any and all payments on your account to make up for the delay but it seems that was the only payment). Again, I apologize that we were slow to respond to you. To make up, I have also added a coupon for $10 off your next purchase of any plan (including the $10 plan), and we would really appreciate you trying the app again. If you are skeptical, you can try the import feature by simply exporting any audio file from any app on your phone to Cassette completely for free to verify that it does indeed import the whole audio file into Cassette and you can add bookmarks and comments as well for free. Should you decide to try transcription feature, you can try the base plan completely for free as a result of the coupon. Once again, I apologize for the delay in helping you with this. I really appreciate your initial excitement about using the app and would be very grateful if you can try the app again. If it works for you, it would mean a lot to us if you could update your review as well but I completely understand if you have found a different solution to your problem. Thanks for trying Cassette and sorry about the slow response Angad Singh Founder, Cassette

I downloaded cassette 2 months ago and actually the result kind of surprised me since it's better than other Note-taking app, I'd say 50-70% audio recorded successfully translated if it's in English.

When I tested it out, I need additional hours so I decided to upgrade my subscription. But later on, since my meeting mostly in Indonesian (Bahasa), not only in English, I wasn't using it frequently and decided to remove all my record/notes and remove the app.

The first month came my bill for subscription and I thought it's okay.

Second month, they also charged my bill.

This is ridiculous, why do they charge User for subscription even though there's no data stored/no activity at all within the app? Why not trying to detect Users who are dormant?

I can understand for my 1st month bill, but the 2nd bill kinda make me furious.

But that not the worst.

When I tried to download the app again, I cannot find unsubscribe feature.

I can only find downgrade option, which is not very clear to me whether I won't get charged for this or still charged for lower fee (downgrade membership).

I tried to open my Credit Card and guess what? They didn't provide option for me to remove my Credit Card data.

User should have an ability to manage their data, especially when it's a financial stuff. Why they didn't try to use iTunes Subscription instead? Isn't Apple limited other apps to use iTunes payment for Digital Goods/Service?

I've tried to asked them on Intercomm, but got no reply for more than 1 week.

It seems the founder is more interested on replying the comment on Producthunt rather than replying their customer's problem.

Pros:

Better transcription result than other products (I'd say 50-70% English words successfully translated from Audio to text)

Cons:

Very very weird business model and lack of subscription management feature