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Casey, the UPS Bot

Track packages, find UPS locations & calculate rates

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Discussion

Julian Lehr
@lehrjulian · App Promotion, Google
The name is not a coincidence, is it? 🤔 (They should have named it Marlan)
H
Chris Messina
@chrismessina · 🏆 PH Community Member of the Year!
This is an excellent use case for a bot, and just in time for the holidays! I've never wanted to download and install the UPS app just to track a shipment... this kind of easy convenience and focused utility across platforms makes sense this a prime example of where #ConvComm is going: connecting familiar brands to their customers through messaging (in this … See more
Anthony Stylianou
@anthony_stylianou · Social Media Manager, CatchApp
Nice! Will be interesting to see how the bot handles the holiday rush!
Meredith Schulz
@meredith_schulz
Super helpful! Would be great to have this connected to my email account. I get the " UPS MyChoice" email notifications, but they get buried in my email. Just having a "Hey, your package from is arriving " would give me the info I need without having to dig up tracking numbers.
Myna Moments
@tomflemming · Chance vs Opportunity
Thinly veiled attempt to distract from UPS's atrocious customer support. Once customer support works smoothly the bots will follow and not vice versa.