Burrow Sofa

Use code PH75 for $75 off the spill-proof pet-friendly sofa.

1.7/5
About

Burrow is the luxury couch for real life. Customize any Burrow product with your choice of fabrics, legs, arm heights, and lengths. And if your space changes, the modular design means it can grow with you. Not to mention there's a built in USB port for when your phone is in the red.

Would you recommend this product?
9 Reviews1.7/5

DO NOT GET THIS COUCH! The idea is wonderful and tempting- that's why we got it. However, in set up and use, this couch is a HUGE disappointment. They said it would arrive in 2 weeks, it took 6. We asked for money back, they said they'd give us $100 back ($50 at first) and again, 6 weeks later and nothing. When we got the couch, we had missing parts and couldn't put the couch together properly. In early Dec, they said they'd send the new part and guess what? IT'S STILL NOT HERE! Then, the cushions... UGH! They're showing signs of wear after only a few weeks! What?!? Sunken and dented cushions that don't return to their original shape. Just awful! Avoid this couch! Repeat, do NOT get this couch. Save your money for a more reputable co. Very disappointed. I WANT MY MONEY BACK!

Pros:

Looks nice (at first)

Cons:

False advertising, poor quality, missing parts, and poor costumer service.

You should read our full review at https://www.sofadigest.com/burro...

Pros:

Easy to assemble

Cons:

Not good quality materials or construction

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I ordered a Burrow couch, and it was short 5 thumbscrews, which are necessary to put the legs on (and use) the couch. I contacted Burrow on Saturday (10/20). They told me they could not expedite the shipping for the five thumbscrews. I received the package today (10/26), and it contains only 1 thumbscrew. Again, they cannot expedite shipping, and will not be able to place the order with the manufacturer until Monday. I could have purchased an equally priced, just as nice couch elsewhere and been able to fully use it by now. I do not recommend.

Pros:

If the product was complete, it would be nice

Cons:

Incomplete product

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I was very excited about the Burrow couch when it was arriving my door. However after assembly and sitting on it, I am kinda disappointed.

First, the quality:

The quality is missing my expectation. I had a VERY HARD time screwing one crouch leg into the crouch. The thread on the nut isn't clean cut, and the screw doesn't fit in. I have to use tools and a lot of strength to basically re-make the nut, and then be able to screw in the leg.

Besides, the button of the crouch is full of pin staples to stick the fiber to the crouch body, it's very messy feels very cheap.

On the feel side, it's a bit too stiff and doesn't have enough depth to let you sit cross-leg on the sofa.

The cables and usb jack also feels very cheap and low quality, I am concerned about whether this thing would actually cause fire.

In the end of the day, I feel it's all just marketing game, the real sofa is far from ideal.

Pros:

Kinda easy to assemble

Cons:

Bad quality