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Bots for Intercom with Converse.AI

Scaling conversations in Intercom - without code

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Converse.AI Integrates with IntercomThe integration helps companies create conversational chat bots.
CRM Magazine
Announcing: Converse.AI and Intercom advanced bot integration.Converse.AI and Intercom have been successfully integrated since the Converse platform was built back in 2015. Today we are pleased to announce the latest capabilities in the integration, enabling...
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Tony Lucas
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Adam Hollander@mwtbrowser · Founder @ Hotel Tech Report
As a huge Intercom fan I'm pumped about this! I wish I had this a year ago when we were using intercom for a concierge service and 95% of the questions asked by users were made up of the same 15-20 questions. Nice work @tonylucas
Upvote (4)·
Tony LucasMaker@tonylucas · Founder, CEO, Converse AI
@mwtbrowser good to hear, that's something we hear from Intercom users a lot.
Upvote (2)·
Tony LucasMaker@tonylucas · Founder, CEO, Converse AI
Really excited to launch this (although we've been using it internally for a while now). You can now easily build bots for Intercom, to deal with issues like: Common FAQ Handling Automatic Human Escalation Triage and Routing Outbound Conversations (not just messages) based on Events.
Upvote (3)·
Chris Messina@chrismessina · Product designer & entrepreneur
@tonylucas very cool! How does Intercom feel about this? They've historically been opposed to automated messaging...
Upvote (3)·
Tony LucasMaker@tonylucas · Founder, CEO, Converse AI
@chrismessina I can't speak for them, but they have been very engaged so far, we see it as a natural extension of their existing automation capabilities. We are big believers in Bot + Human, rather than it all being about bots end to end.
Upvote (1)·
Paul Sweeney@paulsweeney
@chrismessina @tonylucas Intercom have posted recently that in terms of this type of interaction, "non personae" , "simple, functionally driven" interactions delivered through a conversational interface are actually preferred by customers....
Upvote (2)·
Tony LucasMaker@tonylucas · Founder, CEO, Converse AI
@chrismessina Hopefully see you at the event tonight Chris, can talk more about it :)
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Juan Manuel Garrido@egafutura · Founder, EGA Futura
Where can I see a working example?
Upvote (1)·
Tony LucasMaker@tonylucas · Founder, CEO, Converse AI
@egafutura hey Juan, you can see it on our own website at www.converse.ai as we use it ourselves to triage requests
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