Barkeep

Simple drink ordering for nightclubs

Barkeep is made with love in Austin and Amsterdam. Barkeep lets you order drinks through our mobile app and pick them up at the bar. No more waiting in line, yelling your orders, or messing with your wallet for cards or cash, we got that covered.

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Hey @tukdoan, Is this still in beta? Can you tell us more about what bars it will work in? Do you have to get each establishment to sign up? Have they seen sales growth from it?
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Maker
@jacqvon Hi! To answer your questions: We are currently under development, with a planned beta test in September. It is compatible with any bar, they just have to sign up with our service and we'll get them set up. Yes! We've seen upwards of 30% increase in sales in the bars during our first concept testing. Thank you for your reply, if you have any other questions please feel free to ask.
Hey @tukdoan, This is a nice idea, I assume you have an efficient way to integrate with the bars current billing SW/HW as this is the second hardest thing to do. The hardest is to get users to download... From a UX / Design point of view you should test your images and fonts in a dark environment as white on image might be tricky to read in bar lighting.
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Maker
@rahimiyosi Thank you for your feedback! Yes we do have a way to integrate with the bar's current POS system, Barkeep is supposed to serve as an extension of that. We are also working around with the coloration and design. Bar lighting is definitely tricky as it varies from bar to bar, and even within the bars themselves ( lights flashing, inconsistent lighting, etc.). We are working hard to find a good medium that is visually accessible in all types of lighting. If you have any other questions please do not hesitate to ask!
I like the idea. Based on my own experiences in bars at peak times is that they can appear incredibly understaffed. I think for it to be successful during those times, there should be a recommendation that one bartender only handles the BarKeep orders, so customers don't have to fight for attention to get their order. It would also be good to see a designated BarKeep area of the bar so it is easy to spot they are using the service and you can pick up the orders in an organised manner instead of the chaotic bar queue. Sometimes I see restaurants/bars offer these apps but then at peak times seem frustrated when customers use these services cause it adds to workload. Even if in the future it will eventually decrease the workload once an efficient system is in place. I am sure you have already got solutions in place for this, but just some of my initial thoughts :)
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Maker
@karimcmahon Hello! Yes, this is an issue. Questions are raised as to how this will affect the work load of the employees and if they're overwhelmed by something like this. You hit the point right on the dot! We are planning on implementing a system where we have designated areas, as well as support staff from Barkeep to help with facilitating the distribution of orders. As this is a new product we are always looking for solutions to improve the efficiency as well as streamlining the process as much as possible. Optimally the bar should have a smooth transition and mix of online orders as well as physical orders with the Bartender. Barkeep should serve as an extension of the bar, not something just magically tacked on. Think of it as having a third arm, learning takes time but once you learn to use it the possibilities are great!
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This looks interesting, and I think it would be useful, but I wouldn't signup without knowing if there are locations near me. It would be nice to list or map the locations you are currently working with.
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Maker
@tostartafire Hi! Yes, I would understand not wanting to use the app if there weren't any locations near you. First, we are going to release our first phase of the app in Austin and Amsterdam and expand from there in our second phase. The on-boarding process is fairly simple (think GrubHub) and is easy to integrate any bar with little overhead and training. If you would like to suggest bars / cities that you would like to see just shoot me a message and I'll look into it!
As a partner in multiple bars, I'm struggling to see how implementing something like this would actually improve workflow.
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Maker
@blake Hello! Thank you for your reply. I understand how it may be a little skeptical at first, however when we did our first few product tests we did see an increase in efficiency. This kind of app works in highly crowded and high volume bars. We find that moving the current steps to ordering (waiting, ordering, and checkout) from the bartender's workflow to ours allows them to push in more orders while being able to handle physical orders as well.