Wow, this looks really helpful. I'm actually in the middle of converting our apartment. Would you all be able to guide me through the right configuration?
@mattbwaite Absolutely! Email our team hello@axi.us for some help.
IoT devices advertise their ease of use & simplicity but the integrations/configuration can actually be quite complex.
ie. Ecobee thermostat requires C Wire, but Nest does not. Nest works natively with Wink, but needs IFTTT to work with SmartThings. The new Ecobee has Alexa speaker and mic built in.
...Many small details that make a big difference to your setup!
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Which countries are you targeting to start with?
How will you handle time zones? How do you handle consumer privacy and security given your accessing their private network? Do you have a preferred network setup to administer more effectively or does anything go?
@a12rj great questions!
- We're primarily focused on growth in the US (we are talking with partners in UK and Israel)
- We're quickly building out our team to provide support 24/7. Right now it's more like 6am-9pm PST (to cover US time time zones)
- Our compliance and security are optimized to the highest industry standards. We cover specifics in T/Cs, but really our Members can rest easy knowing their data and billing details are secure.
- We certainly have recommended setups but do not work with anyone specifically. We like being impartial, so that our suggestions are in the Members' best interest!
Hi Colin, this seems like a great product. There can be so much to a smart home that managing it all can be a time consuming effort. I do have a question regarding privacy which I hope you could answer.
What kind of information is communicated between the hub and your servers? are the communications anonymized? Do you guys use any encryption on the hub?
@kingreza For sure! We take privacy very seriously and care about the integrity of your data. We use administrative, physical, and technical safeguards to protect the confidentiality of personally identifiable information, including encryption, firewalls, and SSL (Secure Sockets Layer). We are also in the process of getting our www.truste.com certification and all of your data is anonymized fro additional privacy.
Thanks for hunting us @kwdinc and hello Product Hunters. 👋
We're super excited to share Axius with you!
Axius handles the day-to-day details of smart home management and security for homeowners.
Axius provides full service support for your devices & smart home - like a personal IT Help Desk. With Axius it’s quick and easy to get remote tech support, software coaching (word, excel, photoshop, etc), product recommendations, AND monitor the security of your network. We’re not just another device company that will add complexity to your network, we’re the first company to help simplify the entire process of managing your Smart Home.
If you want to become an Axius Member, use “PH20” discount code for 20% off 😉
We're looking forward to hearing your feedback or questions! 🤗
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