Amber by inFeedo

@vermasandeep 99% of HR chatbots till date have focused only on "answering questions" on behalf of customer support or HR operations, to automate their help-desks. The other 1% can only do surveys but lack predictive analytics capabilities. Amber on the hand happens to be the only chatbot in the world that regularly "asks the right questions" in a tenure based manner with an objective to predict human behavior in enterprises. In fact, as on 15th August 2016, inFeedo was actually the first company in India to introduce A.I. to predict attrition in HR :)

@ktkaushik I was going to say the same thing. I want to be valued as a human and be spoken to as a human, by a human. I mean, specifically when it comes to HR stuff.

@ktkaushik Agreed with your concern. There seems to be some contradiction here. When/if human jobs are replaced by emotionless machines, the machines won't need any motivation to stay engaged. But humans do, and an emotionless bot will not likely be the source of that motivation.

When machines are doing the jobs that we are doing now then i think products like these would become obsolete.

@ktkaushik @avizuber @thediff_tom Valid concern you gentlemen have here. The context: In most large companies (say 1000+ employees) due to their sheer size and scale, employees feel that they're not heard/valued, because it's become humanly impossible to "regularly" check with each employee on how they're feeling. People feel neglected because they don't know any senior authority whom can they trust with sensitive issues without a fear of judgment/bias. We've tackled it in the following ways: 1) Amber's reports are kept confidential (not anonymous) with an independent body of individuals within a company, who usually happens to be the CEO or CHRO only. 2) The human touch is still intact since Amber is just as an extension/assistant to these CXOs who intervene in person depending on the gravity of issue surfaced. 3) These individuals abide by our ethical framework where they agree to keep employee answers confidential, treat issues with sensitivity, ensure constructive feedback is encouraged and acted upon. 4) Amber's questions are designed in a manner that they don't question the employee but actually question the company's experience provided to the employee. A success story that validated our hypothesis: We've even had a case where a woman shared a case of harassment with Amber because she didn't know who to report it to. Here it was interesting to note that she felt more comfortable confiding in a neutral bot as compared to her manager who could have a bias, judgement or takeaway her job. In this case, the access of Amber's reports was only with the CEO and CIO..

@thediff_tom When it comes to emotions, Amber's aim is not to replace human interactions but to enhance them by giving smarter insights that can lead to a better and more informed human connect.

@mohitmamoria thanks Mohit :)

@prakharshivam Superb question, Prakhar! This was our biggest challenge in the early days and after months of research we learnt that employees expect "confidentiality" and not "anonymity." Firstly, we made Amber's reports confidential to CEO/HR leaders only and you'll be surprised to know how many people started opening up to her. We've even had a case where a woman shared a case of harassment with Amber because she didn't know who to report it to. Here it was interesting to note that she felt more comfortable confiding in a neutral bot as compared to her manager who could have a bias, judgement or takeaway her job. Secondly, we designed Amber's questions in a manner that they don't question the employee but actually question the company's experience provided to the employee. This, along with a feeling of action being regularly taken on constructive feedback has helped people open up to Amber with all honesty :)

@tanmaya It's great to know that. All the best! :)

@rohit11 Glad to know that but unfortunately, Amber doesn’t function at her full potential in organizations with less than 200 employees. However, if there is such a company in your network, I would be more than happy to help at tanmaya@infeedo.com This 2 minute video interview with Dunkin' Donuts and Domino's Pizza might be of interest though: